Natalia Szafarz
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning, management and professional development.
Overview
10
10
years of professional experience
Work History
GSS Senior Admin
Westinghouse Electric Poland
08.2023 - Current
- Coordinated daily work to enhance team productivity and efficiency
- Conducted daily meetings with the team
- Served as subject matter expert, providing guidance on complex issues
- Performed monthly audits to ensure compliance and operational excellence
- Reviewed processes regularly to drive continuous improvement initiatives
- Trained new joiners on procedures and company standards
- Resolved administration support requests in Service Now and out of Service Now
- Updated procedures to reflect best practices
- Team mailboxes and SLA management.
GSS Admin
Westinghouse Electric Poland
08.2021 - 08.2023
- Resolved administration support requests in Service Now and out of Service Now.
- Processed invoices and RTVs accurately and promptly.
- Identified gaps in processes and updated procedures accordingly.
- Prepared and processed annual reports.
- Addressed ad hoc tasks to support team operations.
- Managed team mailboxes to ensure timely responses and organization.
Online Benefits Administrator
Aon Sp. z.o.o.
Cracow
10.2020 - 07.2021
- Oversaw daily administration tasks related to client payroll and file processing.
- Created and revised standard operating procedure documentation to ensure compliance.
- Participated in testing processes to enhance operational efficiency.
- Resolved daily ad-hoc tasks by applying strong analytical skills and attention to detail.
- Built strong working relationships with client teams to foster collaboration.
- Collaborated with internal colleagues to address employee queries effectively.
- Managed team mailbox and responded to queries from internal and external clients.
Trainee
Law firm 5 E Smaga i Partnerzy
Lublin
12.2019 - 03.2020
- Prepared pleadings to support litigation processes.
- Researched legal information to inform case strategies.
- Drafted legal opinions.
- Created contracts and resolutions for shareholders' meetings.
Trainee
District Prosecutor's office
Lublin
12.2018 - 02.2019
- Conducted analysis of criminal files.
- Prepared substantive project proposals for strategic decisions.
- Actively participated in proceedings to support case development.
- Attended court hearings to provide legal insights.
Trainee
Credit Agricole Bank Polska
08.2016 - 09.2016
- Support for bank employees in daily operations.
- Studied documentation flow processes to identify efficiencies.
- Actively participated in micro-marketing campaigns to enhance engagement.
Retail Customer Service Representative
PKO Bank Polski S.A.
02.2015 - 07.2015
- Facilitated sales of banking products and services.
- Processed client orders efficiently to ensure timely service delivery.
- Managed incoming and outgoing telephone communications for bank customers.
- Handled banking applications with accuracy and attention to detail.
Education
Master's Degree - Law
Maria Curie-Sklodowska University
01.2020
Transition To Management Training
04-2024
Change Management 101 Training
05-2023
Skills
- Effective communication
- Time management
- Attention to detail
- Stress management
- Presentation skills
- Change management
- Creative problem-solving
- Team collaboration
- Process optimization
Languages
- English, advanced
- German, certificate level B1 - Deutsches Sprachdiplom
Hobbies and Interests
- Psychology
- Sport
Consent
I agree to the processing of personal data provided in this document for realizing the recruitment process and future recruitment processes pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Timeline
GSS Senior Admin
Westinghouse Electric Poland
08.2023 - Current
GSS Admin
Westinghouse Electric Poland
08.2021 - 08.2023
Online Benefits Administrator
Aon Sp. z.o.o.
10.2020 - 07.2021
Trainee
Law firm 5 E Smaga i Partnerzy
12.2019 - 03.2020
Trainee
District Prosecutor's office
12.2018 - 02.2019
Trainee
Credit Agricole Bank Polska
08.2016 - 09.2016
Retail Customer Service Representative
PKO Bank Polski S.A.
02.2015 - 07.2015
Master's Degree - Law
Maria Curie-Sklodowska University
Transition To Management Training
Change Management 101 Training
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