Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Tirado

Wichita

Summary

Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and problem-solving. Proven ability to enhance team productivity and maintain high cleanliness standards. Skilled in POS system operation and adept at adapting to fast-paced environments, consistently delivering exceptional service and fostering positive customer relationships.

Overview

4
4
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
Wichita
10.2023 - Current
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Resolved customer complaints and reported issues to senior management.

Server

Applebee's Grill + Bar
Newton
03.2024 - 08.2024
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Barista

Starbucks
Honolulu
02.2023 - 07.2023
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Barista

Dunkin' Donuts
St. Robert
10.2022 - 12.2022
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Utilized POS system to receive and process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

MST

Lowes Home Improvment
St. Robert
03.2022 - 07.2022
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Stocked shelves, racks and tables with new or transferred merchandise.
  • Performed regular maintenance of the garden center, including watering, weeding, pruning, and fertilizing plants.
  • Seasonal job for the summer and spring time.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Sales Associate

Petals N Blooms
St.Robert
08.2021 - 02.2022
  • Kept the store clean and organized at all times.
  • Set up colorful and inspiring store displays and arrangements.
  • Managed customer orders, requests, and complaints in a timely manner.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.

Team Member

Culver's Restaurant
St. Robert
10.2020 - 08.2021
  • Greeted customers to take food orders and provide information about menus.
  • Operated cash register and received payment from customers in cash or credit form.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assembled and served meals according to specific guest requirements.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

Bachelor of Science - Forensic Science

Wichita State University
Wichita, KS
05-2026

High School Diploma -

Waynesville Highschool
Waynesville, MO
05-2021

Skills

  • Customer service
  • Attention to detail
  • Problem solving
  • Adaptability to change
  • Cash handling accuracy
  • Barista training
  • Cleanliness maintenance
  • Supply ordering
  • POS system operation
  • Multitasking capacity

Timeline

Server

Applebee's Grill + Bar
03.2024 - 08.2024

Barista Shift Supervisor

Starbucks
10.2023 - Current

Barista

Starbucks
02.2023 - 07.2023

Barista

Dunkin' Donuts
10.2022 - 12.2022

MST

Lowes Home Improvment
03.2022 - 07.2022

Sales Associate

Petals N Blooms
08.2021 - 02.2022

Team Member

Culver's Restaurant
10.2020 - 08.2021

Bachelor of Science - Forensic Science

Wichita State University

High School Diploma -

Waynesville Highschool

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Natalia Tirado