NATALIA TOLKEN
Tampa
Summary
Dynamic professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
HealPrecisely
02.2025 - Current
- Reported to Director of Operations.
- Managed daily tasks and duties of team to ensure alignment of operational goals with broader company objectives.
- Coordinated cross-functional teams to streamline operations and enhance workflow efficiency.
- Developed and implemented process improvements, reducing operational bottlenecks and increasing productivity.
- Facilitated communication between departments to support collaborative efforts and resolve issues promptly.
- Trained new team members on procedures, fostering a knowledgeable and efficient workforce.
- Streamlined operations by implementing efficient processes and procedures.
- Led regular performance reviews, providing feedback to enhance team effectiveness and morale.
Office Manager & Executive Assistant
Big Truck Rental LLC
12.2023 - 06.2024
- Started as Office Manager and Executive Assistant to CFO and promoted to Sales Coordinator within first year of employment. Manage day to day operations and logistics of companies’ sold inventory and stand as the point of contact for cross department relations.
- Promoted to Route Ready Sales Coordinator June 2024
- Facilitate and manage operations for each sale of 450 trucks
- Compose and complete all administrative duties for all sold units
- Compose and provide weekly updates for month and quarterly projections of units sold
- Maintain relationships with key partners and customers
- Assist Director with monthly and quarterly budget projections through data tracking
- Develop strategic approaches for more effective day to day functions and management of responsibilities
- Represent as main hub for all cross department communication pertaining to sold units
- Office Manager & Executive Assistant
- Provide direct administrative support to CFO
- Support certain executives through managing administrative tasks, coordinating meetings, making travel arrangements, etc.
- Plan and coordinate office events, including quarterly volunteer and team building events
- Established and managed new hire process
- Answered and directed all incoming business inquiries
- Organized, stocked and tracked all company supplies and marketing materials
- Initiated compliance development for business relations nationwide
Office Manager & Executive Assistant
LLIS
07.2021 - 12.2023
- Ensure the day-to-day operations of facility runs efficiently through effective management while promoting a positive work environment through proven teamwork and excellent leadership skills
- Oversee and manage employee relations and itineraries of calendar year
- Onboard and mentor new staff
- Coordinate with leadership to plan structure to assigned work for departments
- Provide daily guidance for advisor and client relations
- Manage, promote, and track advisor and client satisfaction at all levels in each department
- Perform detailed work with a high degree of accuracy
- Facilitate and delegate communication between all departments
- Lead and direct company and staff activities
- Resolve situations in a fast-paced manner using strong critical and problem-solving skills
Administrative Assistant
South University
02.2020 - 07.2021
- Represent the University through assisting the needs and demands of students with a positive attitude and compassion
- Facilitate communication between staff, faculty, and students
- Delegate potential leads and students to admissions team
- Demonstrate written, verbal, and interpersonal skills with a diverse group of people at varying levels of the organization
- Understand the needs of students and present possible outcomes to leadership
- Resolve situations in a fast-paced manner using strong critical and problem solving skills
Server
Anthem Golf & Country Club
09.2019 - 01.2020
- Provide outstanding customer service in a demanding environment for members with diverse needs.
- Memorize the names of several hundred members and build relationships.
- Work several events and banquets that involve multiple tasks, including administrative tasks.
- Demonstrate leadership by resolving any complications in a timely and effective manner, while providing the best service.
Intern
Casa Alitas
03.2019 - 05.2019
- Created and organized and functional system in which coordinators and volunteers can work together to provide aid and relief, while assisting people in reaching their families. Having empathy, compassion as well as collaboration skills are crucial for this role.
- Check in, register, and note each refugee when they arrive at the center.
- Create a system where coordinators and volunteers understood and knew their responsibilities once a new group of refugees arrived.
- Kept track of each room that was filled in center and facilitated in the documentation of times of transport for refugees leaving to join their families.
- In charge of organizing documentation and creating a system that is easily usable to coordinators.
Front of House Associate
Goodness
01.2018 - 01.2019
- Deliver excellent customer service and a positive attitude.
- Fast paced environment that involves providing customer service, making smoothies and juices, and serving food.
- Sold restaurant merchandise.
- Became known for my positive attitude and ability to multitask while providing outstanding customer service.
Vice President of Interns
Save the Cord Foundation
01.2016 - 01.2019
- Responsible for educating medical professionals and the general public about this non-profit organization regarding cord blood treatment.
- Establish communication connections with health professionals and educate the community about cord blood and its life saving treatment.
- Responsible for mentoring and guiding interns and prospective interns.
- Main priorities involve networking, educating, promoting and working alongside others to spread the awareness about this foundation and its purpose in the community and nationwide.
- Create new system for training new and prospective interns.
- Develop training and teaching aids for new interns, as well as for presentations for events.
Intern
Pima County Health Department
09.2018 - 11.2018
- Created new and updated functional job descriptions for future employees.
- Create and distribute surveys to current employees.
- Interview Public Health professionals about their current positions and document duties they find important in their job description.
- Gather data and implement it into the new documentation for job descriptions.
Education
BS - Public Health
University of Arizona
01.2019
MBA - Healthcare Administration
South University
01.2021
Skills
- Cross-functional teamwork
- Innovative problem solver
- Flexible problem-solving
- Leadership development
- Transformational leadership
- Administrative management
- Operations management
- Relationship building
- Process implementation
- Logistics coordination
- Supportive demeanor
- Research and development expertise
- Community engagement
Accomplishments
- VP of interns for Save the Cord Foundation after first year of involvement and was granted a permanent seat on the Board of Directors upon graduation from University.
- Over 100 hours of volunteering at HonorHealth as a friendly visitor.
- Attained 250 internship hours by serving the Tucson, AZ community through work with multiple organizations.
Timeline
Operations Coordinator
HealPrecisely
02.2025 - Current
Office Manager & Executive Assistant
Big Truck Rental LLC
12.2023 - 06.2024
Office Manager & Executive Assistant
LLIS
07.2021 - 12.2023
Administrative Assistant
South University
02.2020 - 07.2021
Server
Anthem Golf & Country Club
09.2019 - 01.2020
Intern
Casa Alitas
03.2019 - 05.2019
Intern
Pima County Health Department
09.2018 - 11.2018
Front of House Associate
Goodness
01.2018 - 01.2019
Vice President of Interns
Save the Cord Foundation
01.2016 - 01.2019
MBA - Healthcare Administration
South University
BS - Public Health
University of Arizona
Similar Profiles
Lynda GordonLynda Gordon
Director Assistant at Help Us Grow FoundationDirector Assistant at Help Us Grow Foundation
Marlon FullerMarlon Fuller
On Premise Sales Consultant at Southern Glazer's Wine and SpiritsOn Premise Sales Consultant at Southern Glazer's Wine and Spirits
Elena GonzalezElena Gonzalez
Server at Aston GardensServer at Aston Gardens
TaQuan BanksTaQuan Banks
Order Builder at Coke ColaOrder Builder at Coke Cola
Stacey HamilStacey Hamil
Operations Coordinator at Univar SolutionsOperations Coordinator at Univar Solutions