Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATALIA TORRES

Orlando

Summary

Dynamic customer service professional with proven expertise at Publix, adept at resolving issues and enhancing customer satisfaction. Skilled in order processing and complaint resolution, I excel in building trust through effective communication and teamwork. Bilingual in Spanish, I prioritize customer needs and deliver prompt, reliable service.

Overview

12
12
years of professional experience

Work History

Customer Service Staff

Publix
04.2013 - Current
  • Built sustainable customer relationships of trust through open and interactive communication
  • Contacted customers to give accurate feedback on progress of inquiries
  • Resolve product or service problems by clarifying customer's complaints and determining cause of the problem
  • Helping customer locate merchandise
  • Submitted credit request for defective product, pricing errors and customer accommodation
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Computed and recorded totals of transactions.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Marjory Stoneman Douglas High School
Parkland, Florida
05.2016

Skills

  • Customer support
  • Inbound and outbound calling
  • Presenting solutions
  • Order and refund processing
  • Spanish speaking
  • Money handling abilities
  • Prioritizing calls
  • Issue and complaint resolution
  • Multi-tasking
  • Communication strategies
  • Sales transactions
  • Teamwork and Collaboration
  • Problem resolution
  • Customer service strategies

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Staff

Publix
04.2013 - Current

Marjory Stoneman Douglas High School

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