Natalia Tran
Kirkland,,Washington
Summary
Dynamic marketing operations leader with a proven track record at Symetra, enhancing process efficiency by 30%. Expert in project management and employee development, I drive MarTech implementation and optimize workflows to accelerate campaign delivery. Committed to achieving results through strategic planning and cross-functional collaboration.
Overview
13
13
years of professional experience
Work History
Director of Marketing Operations
Symetra
06.2024 - 12.2025
- Strategic marketing operations leader driving process design and MarTech enablement to accelerate campaign delivery and boost efficiency.
- Established scalable workflows in Workfront and Microsoft Loop, integrating AI to minimize manual tasks.
- Led marketing operations strategy across corporate and divisional teams, enhancing process efficiency by 30%.
- Implemented Workfront Planning, reducing project intake turnaround from seven days to three days.
- Designed scalable kickoff process for marketing requests, increasing on-time delivery by 25% with a Stage 2 intake review.
- Managed readiness planning for major product launches, achieving 20% faster go-to-market timelines through cross-team coordination.
- Established operational governance cadence with regular check-ins and activation meetings, improving visibility and issue resolution.
- Developed hiring frameworks for project management roles, partnering with PMO to reduce time-to-hire by 40%.
Manager, Quality Assurance
T-Mobile
08.2022 - 09.2023
- Leads the activity of the quality assurance team, developing, implementing, and maintaining a system of quality and reliability testing for the organization's sales, operations, and processes using the ISO9000 standard.
- Communicates quality standards and parameters of the QA team to senior-level leaders and sales field leaders and actionable steps that will improve processes and optimize results by building and launching user-level detailed reporting.
- Identifies root causes and opportunities across the business and facilitates solutions to the issues.
- Develop the strengths of team members to align with both organizational goals and personal career objectives.
- Develop strategy, roadmap, requirements, and reporting for enterprise quality assurance to align with overall business strategy.
- Mobile Telecommunication Company. Over 71,000 employees.
Sr. Customer Experience Manager, Inventory Operations
T-Mobile
07.2019 - 08.2022
- Develop and owns the comprehensive execution plans for every major business initiative that impacts the front line.
- Presents executive summaries to senior-level leaders within the corporate environment while also summarizing and presenting the tactical details to the sales field and sales leaders.
- Accountable for completion of all of the actions prior to launch, support during launch, and follow-up actions post-launch for the major business initiatives.
- Mobile Telecommunication Company. Over 71,000 employees.
Customer Experience Manager, Inventory Operations
T-Mobile
03.2018 - 07.2019
- Develops and owns comprehensive execution plans for major business initiative that impacts the front line.
- Presents executive summaries to senior-level leaders around Operational metrics while also summarizing and presenting the tactical details to the sales field leaders.
- Accountable for completion of all of the actions prior to launch, support during launch, and follow-up actions post-launch for the major business initiatives.
- Mobile Telecommunication Company. Over 71,000 employees.
Program Manager, Inventory Operations
T-Mobile
08.2017 - 03.2018
- Proactively identifies potential issues and collaborates with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.
- Produces high-quality project documentation with no assistance such as the High Variance Program.
- Partner cross functionally with Loss Prevention, Finance, and Field Leaders to reduce shrink and overall loss.
- Mobile Telecommunication Company. Over 71,000 employees.
Analyst, Inventory Operations
T-Mobile
01.2017 - 08.2017
- The subject matter expert for answering all support related questions regarding Inventory.
- Reviewing and documenting processes, resolving escalations, providing close customer support for business partners and suppliers, and other tasks in support of Operations.
- Understands customer pain points and recommends improvement opportunities by gathering data and trends to develop actionable steps that will improve processes and optimize results.
- Mobile Telecommunication Company. Over 71,000 employees.
Brand Sales Associate
T-Mobile
10.2014 - 01.2017
- Provide a high level of technical support and account service to all levels of T-Mobile employees including leadership executives.
- Work closely with various groups within the T-Mobile company and leadership teams to ensure merchandising and marketing changes are completed on time.
- Plan and organize special events to support device launches.
- Mobile Telecommunication Company. Over 71,000 employees.
Paralegal
Routh Crabtree Olsen
01.2014 - 09.2014
- Support attorneys directly with trial by gathering and arranging evidence and other legal documents for attorney review and case preparation.
- Investigating the facts of a case and conducting research on relevant laws, regulations, and legal articles.
- Help to develop cases by maintaining direct contact with people involved in the case such as brokers and clients.
- Manage a high caseload effectively with great attention to detail and organization.
- Full-service mortgage banking law firm. Over 600 employees.
Legal Assistant
Routh Crabtree Olsen
06.2013 - 01.2014
- Support attorneys and paralegals to enhance overall effectiveness by preparing and setting up files for new referrals, drafting various legal documents, and updating clients on our eviction progress.
- Compile, analyze, and organize information.
- Help to develop cases by maintaining contact with people involved in the case such as brokers and clients; preparing and forwarding summonses and complaints; working with the courts to file pleadings.
- Manage a high caseload effectively with great attention to detail and organization.
- Full-service mortgage banking law firm. Over 600 employees.
Education
Bachelor of Science - Information Technology & Systems
University of Washington
06-2016
Skills
- Results-oriented approach
- Employee training and development
- Project management expertise
- Coaching and mentoring skills
- Performance metrics analysis
- Business process improvement
- Workflow optimization
- MarTech implementation
Timeline
Director of Marketing Operations
Symetra
06.2024 - 12.2025
Manager, Quality Assurance
T-Mobile
08.2022 - 09.2023
Sr. Customer Experience Manager, Inventory Operations
T-Mobile
07.2019 - 08.2022
Customer Experience Manager, Inventory Operations
T-Mobile
03.2018 - 07.2019
Program Manager, Inventory Operations
T-Mobile
08.2017 - 03.2018
Analyst, Inventory Operations
T-Mobile
01.2017 - 08.2017
Brand Sales Associate
T-Mobile
10.2014 - 01.2017
Paralegal
Routh Crabtree Olsen
01.2014 - 09.2014
Legal Assistant
Routh Crabtree Olsen
06.2013 - 01.2014
Bachelor of Science - Information Technology & Systems
University of Washington