NATALIA USHER
Plant City
Summary
Over the years it has been a realization that supporting and aiding is a passion of mine. There have been opportunities to work in different environments, while meeting people from different walks of life. In each job I acquired more skills and knowledge. My goal is to advocate for those in need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Service Business Development Representative
BMW of Wesley Chapel
06.2021 - 03.2023
- Maintained extensive knowledge of the company's products and services to provide top-notch customer service and expertise
- Abetted customers in scheduling service for maintenance for their vehicles and viewing our new inventory
- Persuaded customers to switch from a competitor's product by applying expertise through available resources
- Completed and managed paperwork for purchasing vehicles
- Directed inbound calls for scheduling sales opportunities, as well as making outbound calls to connect with new customers as well as established customers.
Service Business Development Representative
Wesley Chapel Toyota
01.2021 - 06.2021
- Directed calls for three different dealerships - Wesley Chapel Toyota, Wesley Chapel Honda and Land Rover of Orlando
- This has broadened my experience with different types of customers
- On a daily basis expedited responsibilities, taking calls, making appointments, texting customers and calling customers
- Daily responsibilities also included managing mobile appointments set for all dealerships
- In addition confirming appointments two days in advance therefore reducing mistakes and notated changes.
Barista
Starbucks
06.2017 - 12.2020
- Developed the ability to remember customer names and address them by name
- Cleaned the counters, machines, utensils, and seating areas every day
- Cleaned and sanitized work areas every 30 minutes to prevent infections and maintain store professionalism
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods
- Built customer loyalty by recognizing personal preferences and allergy information.
Education
Associate of Science - Nursing
Keiser University
Lakeland, FL12.2024
High School -
Sunlake High School
Land O' Lakes, FL05.2019
Skills
- Demonstrate ability to organize and maintain work culture
- Team Player
- Ability to excel under pressure
- Easily Adaptable to environment changes
Certification
Basic Life Support certified
Timeline
Sales and Service Business Development Representative
BMW of Wesley Chapel
06.2021 - 03.2023
Service Business Development Representative
Wesley Chapel Toyota
01.2021 - 06.2021
Barista
Starbucks
06.2017 - 12.2020
Associate of Science - Nursing
Keiser University
High School -
Sunlake High School
Basic Life Support certified
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