Norma Hernandez
Grand Prairie,United States
Summary
Knowledgeable Bilingual Medical Assistant with exceptional background over 15+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Healthcare Support Staffing Inc.
Arlington , TX
02.2024 - Current
- Communicated with doctors' offices to obtain medical records for patients.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Reviewed charts before each appointment for accuracy and completeness of information.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept facility stocked with necessary supplies, equipment and instruments.
Medical Assistant
Concentra Medical
Arlington , TX
02.2016 - 11.2022
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Welcomed large volume of guests and improved overall customer service.
- Collected copays and account balance payments and updated account records.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Customer Service Specialist
AHF
Dallas , TX
03.2013 - 02.2016
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Conducted patient intake interviews to collect medical information and insurance details.
Back Office Medical Assistant
Texas Healthcare Specialists
Fort Worth , TX
10.2011 - 10.2012
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Communicated with patients by phone and via written correspondence.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Sterilized medical equipment after each procedure.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Scheduled appointments for patients via phone and in person.
Bilingual Medical Assistant
Northeast Tarrant Internal Medicine
Euless , TX
09.2009 - 09.2010
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Assisted with technical treatments and entered information within patient records and charts.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Customer Service Associate
Walmart
Grand Prairie , TX
09.2005 - 09.2007
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Consulted with customers regarding needs and addressed concerns.
Education
Medical Assistant - Health Education
Concorde Career College
Grand Prairie, TX09.2009
Skills
- Medical terminology
- Quick problem solver
- Data entry
- Bilingual in English/Spanish
- Understands medical procedures
- Documentation procedures expert
- Proper sterilization techniques
- HIPAA compliance
- Medical billing
- Venipuncture and phlebotomy
- Scheduling appointments
- Outstanding telephone etiquette
- Reconciling co-payments
- Insurance form processing
- Preparing patients for exams
- Operating EKG Equipment
- Multi-line Telephone System Operation
- Appointment Scheduling
- Check-In and Check-Out Procedures
- Treatment Room Preparation
- Medication Administration
- Updating Medical Records
- Examination Preparation
- Understands Medical Procedures
Timeline
Medical Assistant
Healthcare Support Staffing Inc.
02.2024 - Current
Medical Assistant
Concentra Medical
02.2016 - 11.2022
Customer Service Specialist
AHF
03.2013 - 02.2016
Back Office Medical Assistant
Texas Healthcare Specialists
10.2011 - 10.2012
Bilingual Medical Assistant
Northeast Tarrant Internal Medicine
09.2009 - 09.2010
Customer Service Associate
Walmart
09.2005 - 09.2007
Medical Assistant - Health Education
Concorde Career College
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