Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Natalia Valencia

Modesto,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Wilsons Painting
Modesto, CA
01.2022 - Current
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Assistant

Royal Prestige
Sacramento, CA
02.2014 - 12.2017
  • Used scheduling software to delegate resources and manage calendars.
  • Served as contact person and source of information to maintain good communication with clients.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Participated in credit and collections activities.
  • Coordinated support to facilitate general office operations.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Maintained front desk to provide positive first impression.
  • Reviewed and approved vendor invoices.
  • Answered phones and routed voicemails to respective employees.
  • Stocked inventory and ordered office and kitchen supplies.
  • Performed accounting or financial analysis.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.

Education

Associate of Science - Medical Coding

AAPC
Modesto, CA
10-2024

Associate of Science - Medical Insurance Billing

AAPC
Modesto, CA
08-2024

Skills

  • Workforce Management
  • Policy Implementation
  • Expense Tracking
  • Business Administration
  • Contract Management
  • Marketing
  • Performance Management
  • Strategic Planning
  • Business Development
  • Verbal and written communication
  • Sales and marketing
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Sales Techniques
  • Key Performance Indicators
  • Lead Generation
  • Financial Management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Medical Billing

Timeline

Manager

Wilsons Painting
01.2022 - Current

Assistant

Royal Prestige
02.2014 - 12.2017

Associate of Science - Medical Coding

AAPC

Associate of Science - Medical Insurance Billing

AAPC

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Natalia Valencia