Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Varela

SUGARLAND,TEXAS

Summary

Resourceful and customer-focused professional with three years of combined experience as a Front Office Coordinator and Sales Associate. Skilled in delivering exceptional customer service and administrative experience. I am a quick learner, known for reliability and adaptability in fast-paced environments. Seeking to contribute proven skills to a dynamic team environment.

Overview

2
2
years of professional experience

Work History

Front Office Coordinator

Modern Spine
05.2024 - Current
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.

Front Desk Receptionist

HOT PINK NAIL BAR
10.2023 - 03.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Receptionist

Amazing Lash Studio
03.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Education

High School Diploma -

TEXAS CONNECTIONS ACADEMY
Houston, TX
06-2024

Skills

  • Customer service expertise
  • Front office management
  • Office organization
  • Expense reporting
  • Exceptional communication
  • Emotional Intelligence
  • Active Listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Office Coordinator

Modern Spine
05.2024 - Current

Front Desk Receptionist

HOT PINK NAIL BAR
10.2023 - 03.2024

Front Desk Receptionist

Amazing Lash Studio
03.2023 - 10.2023

High School Diploma -

TEXAS CONNECTIONS ACADEMY

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Natalia Varela