Natalia Vera
Aransas Pass,TX
Summary
As a responsible and self-motivated person, seeking a full time position. I can apply my knowledge and skills for continuous improvement.
Overview
7
7
years of professional experience
Work History
Non-Commissioned Security Officer
Andy Frain Security
08.2020 - Current
- Secure premises and personnel by patrolling property
- Escorting visitors to designated location
- Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions
- Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
- Guard access points, permitting or refusing entry, and direct heavy traffic during start and end of business hours
- Complete daily reports, including relevant information, observations, surveillance footage, and signatures
- Secure all doors, windows, and exits.
- Supported effective communication between team members through the use of radios, ensuring prompt response times during critical situations.
- Identified and reported suspicious activity to prevent security incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Sales Representative/Manager
Cricket Wireless
05.2019 - 08.2020
- Product and service knowledge
- Assist customers by responding to their inquiries and providing in-depth product knowledge
- Inform customers about current product or service promotions
- Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones
- Provided on the job training for new employees
- Maintained clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans & wiping down our work stations
- Cash handling at the register
- Sold electronics and recommended products based on customer needs
- Helped customers solve problems offered solutions and customer service
- Maintained and surpassed sales quota
- Offered technical support to customers
- Open and close store
- Perform daily store deposits
- Scan and input store inventory daily. (phones and accessories)
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Call Center Representative
The Results Companies
03.2019 - 04.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Evaluated the customers' needs and provided service options to meet the requirements
- Greeted customers and offered them assistance where possible
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Housekeeper
1DZ Enterprise
09.2018 - 03.2019
- Performed heavy cleaning duties; Cleaning floors, glass, and walls; Vacuumed carpets; Sweep and mopping floors
- Cleaned glass surfaces, including windows and doors, removing fingerprints and smudges
- Cleaned restrooms consistently, including toilets and sinks
- Dusted workplace counters and other surfaces
- Operated standard cleaning equipment
- Performed vacuuming, sweeping, and mopping
- Utilized detergents and had operated cleaning equipment
- Replenished paper goods in all restrooms and kitchen
- Cleaned carpets and other flooring types
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Customer Service Associate
Lowe's Home Improvement
07.2018 - 08.2018
- Adhered to all store retail procedures and policies
- Educated customers about product options to exceed their experience
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
- Assisted customers with re-keying, glass cutting, rope and chain cutting.
Laundry Attendant
Oak Shadows Retirement Community
05.2017 - 06.2018
- Used different types of machines, including computer-operated models to complete laundry loads
- Transported soiled laundry to washers to be pre-treated and cleaned
- Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage
- Cleaned and assisted with preventive maintenance of washers, dryers and other equipment
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Loaded and unloaded washers and dryers, observing correct operating instructions
- Collected soiled linens and clothing and delivered clean loads by using carts.
File Clerk
Angel Bright Home Health
09.2017 - 03.2018
- Check incoming materials and categorized them alphabetically
- Comply with requests to access files and keep logs of borrowed papers
- Create or update records with new files and information
- Develop an efficient filing system to make updating and retrieving files easier
- Duplicated file contents using technical procedures
- Enter paperwork into an electronic system either by data entry or by using optical scanners
- Follow policies and confidentiality dictations to safeguard data and information
- Make copies, fax documents, and gather files from other departments
- Monitor inventory of files, paper clips etc., and report shortages
- Retrieve stored files as needed and update existing records
- Sort all papers alphabetically and according to content, dates, significance etc
- Store all paperwork in designated places securing the important documents
- Sort, organize and maintain office records accurately.
Education
High School Diploma -
Aransas Pass High School
Aransas Pass, TX01.2013
Skills
- Computer proficiency
- Multi-tasking
- Microsoft Office
- Customer Service
- Incident Reporting
- Data Entry
- Adaptable and Flexible
- Reliable and Responsible
- Problem-solving abilities
Timeline
Non-Commissioned Security Officer
Andy Frain Security
08.2020 - Current
Sales Representative/Manager
Cricket Wireless
05.2019 - 08.2020
Call Center Representative
The Results Companies
03.2019 - 04.2019
Housekeeper
1DZ Enterprise
09.2018 - 03.2019
Customer Service Associate
Lowe's Home Improvement
07.2018 - 08.2018
File Clerk
Angel Bright Home Health
09.2017 - 03.2018
Laundry Attendant
Oak Shadows Retirement Community
05.2017 - 06.2018
High School Diploma -
Aransas Pass High School
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