Natalia Villafane
North Plainfield,New Jersey
Summary
Compassionate and dedicated customer service professional transitioning into the healthcare sector, equipped with a strong foundation in service delivery and multitasking. Committed to maintaining professional relationships and delivering exceptional patient care to drive positive health outcomes. Eager to leverage my expertise in customer service and commitment to excellence to contribute to a healthcare team focused on improving patient satisfaction and overall well-being.
Overview
2
2
years of professional experience
Work History
Hospital Volunteer
RWJ Barnabas Health Medical Group
04.2024 - Current
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Organized materials for hospital events, contributing to successful fundraisers and community outreach programs.
Server
Applebee's Grill + Bar
12.2023 - 04.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Texas Roadhouse
10.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Nueroscience
Rutgers, The State University of New Jersey
Newark, NJ05.2026
Skills
- Problem Solving
- Bilingual
- Helpful and Service-Oriented
- Organization
- Patient care assistance
- Professional Communication
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hospital Volunteer
RWJ Barnabas Health Medical Group
04.2024 - Current
Server
Applebee's Grill + Bar
12.2023 - 04.2024
Server
Texas Roadhouse
10.2022 - 10.2023
Bachelor of Science - Nueroscience
Rutgers, The State University of New Jersey
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