Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Natalia Villanueva

Trenton ,NJ

Summary

Dynamic Shift Leader at Smoothie King with a proven track record in employee training and conflict resolution. Expert in cash handling and fostering team collaboration, I consistently enhanced customer satisfaction and operational efficiency. Recognized for effectively coaching staff, resulting in improved performance and a positive work environment.

Overview

4
4
years of professional experience

Work History

Shift Leader

Smoothie King
Hamilton, New Jersey
04.2023 - Current
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Monitored employee performance and provided feedback for improvement.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Monitored expiration dates on food items for freshness assurance.
  • Maintained positive working relationship with fellow staff and management.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Developed positive customer relationships through friendly greeting and excellent service.

Restaurant Hostess

Chickie's and Pete's
Bordentown , NJ
08.2021 - 04.2023
  • Took reservations from customers by phone or online.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered phone inquiries to schedule and confirm reservations, and put in take-out orders through the POS.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Managed reservations, waitlists, and special requests for large parties.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.

Education

Some College (No Degree) - Business Administration

Mercer County Community College
Trenton, NJ

Skills

  • Employee training
  • Cash handling
  • Conflict resolution
  • Customer service
  • Team supervision
  • Effective communication
  • Team collaboration and leadership
  • Strategic thinking

Affiliations

  • Working Out
  • Painting

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Shift Leader

Smoothie King
04.2023 - Current

Restaurant Hostess

Chickie's and Pete's
08.2021 - 04.2023

Some College (No Degree) - Business Administration

Mercer County Community College

Similar Profiles

CREATE PROFILE
Natalia Villanueva