Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

NATALIA VILLARROEL

Doral

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

AGENTE DE SEGUROS MEDICOS

SEGUROS ENEIDA
Miami
05.2019 - Current
  • Advised clients on suitable insurance policies and coverage options.
  • Conducted thorough needs assessments to identify client requirements.
  • Processed insurance applications and managed policy renewals efficiently.
  • Collaborated with underwriters to ensure accurate risk evaluations.
  • Developed strong relationships with clients through effective communication.
  • Educated clients on claims procedures and documentation requirements.
  • Resolved client inquiries and addressed concerns promptly and professionally.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded to customer inquiries and problems to promote great service.

Medical Transportation Driver

US AMERICAN TRIPS CA
Plantation
04.2024 - 05.2025
  • Transported patients to medical appointments with care and professionalism.
  • Maintained vehicle cleanliness and ensured proper maintenance schedules were followed.
  • Assisted passengers with boarding and disembarking safely and comfortably.
  • Communicated effectively with healthcare providers regarding patient needs and schedules.
  • Managed transportation routes efficiently to minimize delays and ensure timely arrivals.
  • Followed all safety protocols during transportation to protect passengers' well-being.
  • Collaborated with team members to coordinate logistics for complex transportation needs.
  • Provided safe and timely transportation for patients to medical appointments.
  • Communicated effectively with dispatch to receive updated information about trip assignments.
  • Assisted passengers with mobility issues into and out of vehicles when necessary.
  • Complied with all applicable traffic laws while operating a company vehicle.
  • Monitored road conditions regularly to determine best routes for efficient travel time management.

MEDICINE DELIVERY MAN

RJ SERVICES
MIAMI
02.2022 - 04.2024
  • Delivered packages efficiently to various locations within designated time frames.
  • Maintained accurate records of deliveries and customer signatures for verification.
  • Communicated effectively with customers regarding delivery schedules and issues.
  • Navigated routes using GPS systems to optimize delivery efficiency.
  • Ensured cleanliness and organization of delivery vehicle at all times.
  • Navigated route to customer locations using GPS maps.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.

Logistics Assistant

NARJIZ
Miami
06.2021 - 04.2024
  • Maintained accurate inventory records using warehouse management systems.
  • Assisted in preparing shipping documentation for outbound freight.
  • Communicated with vendors to resolve shipping and delivery issues promptly.
  • Monitored stock levels and reported discrepancies to management.
  • Supported team members in organizing warehouse layout for efficient operations.

Line Cook

SABOR BRIKEL
Miami
01.2018 - 02.2019
  • Prepared ingredients and meals according to restaurant specifications.
  • Maintained cleanliness of kitchen and workstations throughout shifts.
  • Assisted in menu preparation by following chef's instructions.

Education

LICENCIADA -

SIMON RODRIGUEZ
VENEZUELA
12-2011

Skills

  • Insurance policy analysis
  • Risk assessment
  • Claims processing
  • Customer service
  • Regulatory compliance
  • Client relationship management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Needs assessment
  • Document preparation
  • Time management

Certification

  • CERTIFICATIONS 240 LICENSES
  • BROWARD HEALT LICENSES

Languages

Spanish
Professional
English
Elementary

Timeline

Medical Transportation Driver

US AMERICAN TRIPS CA
04.2024 - 05.2025

MEDICINE DELIVERY MAN

RJ SERVICES
02.2022 - 04.2024

Logistics Assistant

NARJIZ
06.2021 - 04.2024

AGENTE DE SEGUROS MEDICOS

SEGUROS ENEIDA
05.2019 - Current

Line Cook

SABOR BRIKEL
01.2018 - 02.2019

LICENCIADA -

SIMON RODRIGUEZ

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