Experienced and well-trained professional adept at maintaining safety procedures and delivering excellent customer service. Proven ability to enhance team performance through strategic coaching and training.
Overview
6
6
years of professional experience
Work History
Team Manager/ Swim Instructor
Emler Swim School
Kansas City, KS
08.2022 - Current
Oversee swim lessons, deck management, and engage customers while evaluating student progress.
Provide remarkable customer service by preemptively addressing challenges.
Enhance team member performance through constructive feedback and participation in workshops.
Kennel Attendant
The Collar Club
Kansas City, MO
02.2021 - 05.2022
Provided exceptional customer service to pet owners, addressed their concerns and ensured a positive experience for both pets and clients.
Directed comprehensive training and onboarding programs for new hires.
Followed established protocols and procedures to ensure the safety and security of animals and staff members.
Cafe Team Member
Panera Bread
Kansas City, KS
08.2018 - 05.2020
Maintained cleanliness and organization in the cafe, including wiping down surfaces, restocking supplies, and keeping display cases and serving areas neat and attractive.
Collaborate with team members to ensure smooth operations and a positive work environment.
Assist with special events or promotions as needed, including setting up and decorating the cafe space and providing support during busy periods.