Natalia Wolfenden
Torrance,CA
Summary
Energetic camp counselor offering several years of of hands-on experience guiding, supervising and overseeing campers engaged in camp activities. Well-versed in planning age-appropriate activities and leading and supporting campers. Responsible and mature individual with experience in customer service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability. Works effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Desk Attendant
Coreology Fitness
Rancho Palos Verdes, California
03.2024 - Current
- Maintained cleanliness of lobby area throughout the day.
- Greeted customers and provided excellent customer service.
- Assisted customers with questions, concerns, and requests for information.
Camp Counselor
Palos verdes stables
Rancho Palos Verdes, California
06.2022 - Current
- Developed and maintained relationships with parents and guardians, providing updates and addressing concerns.
- Conducted pre-camp and post-camp evaluations, gathering feedback to improve future camp sessions.
- Conferred with management to discuss and resolve participant complaints.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Organized and supervised camp activities such as trail rides, crafts, camp games, educational seminars, group riding
- Developed leadership skills through teaching children and managing their behavior in stressful situations.
Education
Palos Verdes High School
Rancho Palos Verdes, CaliforniaSkills
- Customer service
- Conflict resolution
- Relationship building
- Effective communication
- Time management
- Multitasking and organization
- Customer complaint handling
Timeline
Desk Attendant
Coreology Fitness
03.2024 - Current
Camp Counselor
Palos verdes stables
06.2022 - Current
Palos Verdes High School