Natalia Wunder
Midlothian,VA
Summary
{ "ImprovedText": "Experienced Hospitality Professional with expertise in enhancing customer satisfaction at Outback Steakhouse. Proven skills in managing high-volume service environments with a focus on teamwork and attention to detail. Committed to continuous learning and exceptional service delivery in fast-paced settings." }
Overview
3
3
years of professional experience
1
1
Certification
Work History
TOGO Associate
Foodlion Grocery Store
04.2025 - Current
- Ensured accurate transactions and customer satisfaction by operating cash register efficiently.
- Enhanced shopping experience by assisting customers with product selection and inquiries.
- Trained new associates on customer service standards and operational procedures effectively.
- Resolved complex issues, significantly increasing customer satisfaction and providing exceptional service.
- Collaborated with teams for project alignment, ensuring timely delivery of objectives.
- Implemented strategies that boosted customer engagement and overall satisfaction levels.
Server Assistant
Outback Steakhouse
03.2025 - Current
- Ensured accurate inventory counts of beverages and supplies for efficient operations.
- Enhanced job skills through participation in ongoing training programs and workshops.
- Supported servers by monitoring customer satisfaction and providing additional services promptly.
- Maintained exceptional customer service standards during high-volume and fast-paced shifts.
- Welcomed guests warmly, demonstrating professionalism and attentiveness at all times.
- Executed opening and closing tasks, ensuring cleanliness and readiness of workstations.
- Sustained adequate linen and silverware levels by managing washing and sanitation processes.
- Adhered to health and safety regulations to uphold a safe working environment.
Host
Outback Steakhouse
08.2024 - Current
- Enhanced guest experiences by scheduling reservations and coordinating seating arrangements.
- Resolved customer disputes effectively, ensuring satisfaction and maintaining service quality.
- Fostered customer loyalty through relationship-building to encourage repeat business.
- Monitored server availability and table turnover to optimize guest seating efficiency.
- Supported various departments by assisting with bussing tables and food delivery.
Lifeguard
SwimMetro
05.2023 - 09.2023
- Ensured pool equipment functionality through regular cleaning and maintenance tasks.
- Stabilized individuals in emergencies by delivering CPR and basic life support.
- Identified safety hazards by patrolling recreational areas before public arrival.
- Monitored weather reports to alert the public of potential hazards and safety protocols.
- Administered first aid to injured patrons until paramedics arrived on scene.
Education
High School Diploma -
Cosby High School
Midlothian VA05-2024
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Customer service
- Hospitality service expertise
- Memory retention
- Kitchen communication
- Item promotion
Certification
- CPR certified
- First Aid certified
Timeline
TOGO Associate
Foodlion Grocery Store
04.2025 - Current
Server Assistant
Outback Steakhouse
03.2025 - Current
Host
Outback Steakhouse
08.2024 - Current
Lifeguard
SwimMetro
05.2023 - 09.2023
High School Diploma -
Cosby High School