Summary
Overview
Work History
Education
Skills
Relocating To
Certifications And Awards
Timeline
Generic

Natalia Zimbron

Gardena,CA

Summary

Hospitality expert with 10+ years at Marriott International, excelling in front office, housekeeping, and human resources functions. Track record of boosting guest satisfaction and optimizing operations while cultivating high-performing teams. Bilingual and skilled in Marriott systems, enhancing service culture. Preparing for relocation to Bluffton, South Carolina, in August 2025, with aspirations for advancement in the hospitality industry.

Overview

10
10
years of professional experience

Work History

Room Operations Manager – Front Office

Torrance Marriott Redondo Beach
Torrance, CA
09.2023 - Current
  • Surpassed annual hotel goals for two consecutive years, achieving elite satisfaction and intent to recommend scores.
  • Achieved 98% engagement survey scores, reflecting strong team morale and commitment.
  • Led front office team to consistently deliver exceptional guest experiences.
  • Monitored labor productivity and scheduling to meet departmental objectives.
  • Drove Bonvoy enrollments and brand loyalty through tailored guest service.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Assessed employee development needs and provided actionable feedback.

Housekeeping Manager

Los Angeles Airport Marriott
Los Angeles, CA
08.2022 - 09.2023
  • Oversaw daily operations of housekeeping department in high-volume airport hotel.
  • Managed a team of over 100 associates to ensure optimal performance.
  • Developed and implemented housekeeping policies to improve operational efficiency.
  • Managed inventory, scheduling, and associate performance for enhanced productivity.
  • Supported rollout and training of REX HotSOS system for improved service delivery.
  • Conducted regular staff meetings to address performance issues and foster collaboration.
  • Analyzed occupancy rates and guest feedback reports to identify areas for improvement.
  • Collaborated cross-functionally to maintain brand cleanliness standards in all rooms.

Human Resources Generalist

Renaissance Los Angeles Airport Hotel
Los Angeles, CA
06.2021 - 08.2022
  • Facilitated recruitment, onboarding, and associate relations initiatives to strengthen team integration.
  • Developed job descriptions, performance evaluation forms, and employee handbooks for HR documentation.
  • Conducted orientation programs, ensuring strict adherence to all regulations.
  • Supported leadership in executing disciplinary actions and recognition programs to boost workplace morale.
  • Advised managers on effective strategies for managing disciplinary actions and terminations.
  • Administered benefits for eligible employees, enhancing overall employee satisfaction.

Front Desk Agent

Torrance Marriott Redondo Beach Hotel
Torrance, CA
03.2015 - 06.2021
  • Delivered outstanding service in a fast-paced environment.
  • Handled guest check-ins/outs, room assignments, and special requests.
  • Assisted in training new front desk associates.
  • Consistently recognized by guests and peers for hospitality and professionalism.

Education

Some College (No Degree) -

El Camino College
Torrance, CA

Skills

  • Bilingual: English & Spanish
  • Property Management System (PMS)
  • MARSHA Reservation System
  • HotSOS & REX
  • Microsoft Excel
  • Onboarding & Training
  • Scheduling and Labor Management
  • ATLAS Scheduling System
  • Labor management

Relocating To

Bluffton, SC, 08/25

Certifications And Awards

  • RGEM of the Month, Renaissance LAX Marriott, 04/22
  • BLT Champion, Torrance Marriott, 09/23 - 12/24

Timeline

Room Operations Manager – Front Office

Torrance Marriott Redondo Beach
09.2023 - Current

Housekeeping Manager

Los Angeles Airport Marriott
08.2022 - 09.2023

Human Resources Generalist

Renaissance Los Angeles Airport Hotel
06.2021 - 08.2022

Front Desk Agent

Torrance Marriott Redondo Beach Hotel
03.2015 - 06.2021

Some College (No Degree) -

El Camino College

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