Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Natalia Silva

Natalia Silva

Syracuse,NY

Summary

At Carmelo's Ink City, I excelled as a Laser Tattoo Removal Technician and Receptionist Administrator, showcasing exceptional communication and problem solving skills. I led with empathy and precision, enhancing client satisfaction and fostering a collaborative work environment. My adeptness in coordinating seamless operations and delivering personalized care underlines my commitment to professional excellence and client service as an organized and dependable candidate successfully managing multiple priorities with a positive attitude as I willingly take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Laser Tattoo Removal Technician

Carmelo's Ink City
04.2022 - Current
  • Demonstrating problem-solving abilities pre-treatment during client consultation and performing a thorough evaluation of the clients tattoo, including assessment of ink type, color, depth, and skin type, to determine eligibility for laser tattoo removal. During treatment when utilizing expertise to adjust laser parameters and provide empathetic care to ensure optimal client comfort throughout the treatment session. Last but not least post-treatment when conducting thorough evaluation's of treatment efficacy, analyzing any technical challenges encountered, including spatial limitations and difficult-to-access anatomical areas.


  • Demonstrated leadership by promoting a culture of respect, open communication, and teamwork, resulting in a positive and productive work environment.


  • Contributed to positive client experiences by utilizing expertise and compassion to deliver personalized care and exceptional customer service, resulting in positive client outcomes and satisfaction during the laser tattoo removal treatment process.

Receptionist Administrator

Carmelo's Ink City
12.2020 - Current
  • Provided excellent customer service, greeting clients warmly and professionally while offering expert guidance, knowledge on merchandise and support.


  • Helped make a great impression by being friendly, helpful, and responsive to every client who walked through our doors.


  • Answered incoming calls, providing support matching clients with artists tailored to their unique needs and preferences.


  • Coordinated appointment scheduling for both clients and artists.


  • Handled complaints and questions, and re-directed calls to specialized artists, leveraging expertise to address each clients inquiry and/or concern.


  • Maintained a well-organized, clean, and welcoming reception area. Offering up to date shop requirements, document scanning, photocopying and ensuring a secure environment through diligent visitor credential verification.


  • Served as the primary of contact, providing consultation services and scheduling appointments for prospective clients while contributing to a positive work environment through excellent interpersonal skills and empathetic support for colleagues' well-being and success.

Education

Bachelor of Science - Criminal Justice

SUNY Buffalo State University
Buffalo, NY
05-2025

Skills

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work collaboratively with colleagues
  • Providing professional and friendly service to clients while ensuring timely and efficient support
  • Consulting and supervising all schedule operations, ensuring seamless coordination of appointments and sessions for the clients / artists
  • Enhancing clarity and accessibility of shop policies, notes, document verification and communication for all clients including clients with diverse needs and abilities

Accomplishments

  • Enhanced customer satisfaction by 15% through proactive issue resolution and personalized support.
  • Streamlined front desk operations, reducing wait time by 30% and increasing client satisfaction.
  • Maintained a clean and safe environment, adhering to strict sanitation and safety protocols.
  • Provided exceptional customer service, responding to client inquiries and resolving concerns in a timely and professional manner.
  • Developed expertise in using laser technology, achieving optimal results for clients.
  • Collaborated with medical professionals to stay up to date on industry developments and best practices for laser tattoo removal.

Certification

  • First Aid Certification
  • CPR/AED Certification
  • OSHA Bloodborne Pathogens Certification
  • Laser Safety Officer Certification via ASTANZA 4/2022
  • Advanced Laser Tattoo Removal Training / Non-Ablative Laser Tattoo Removal Certification via ASTANZA 4/2022
  • New Look Laser College / Certified Laser Specialist Certification via ASTANZA 4/2022
  • Student Accessibility Services at Buffalo State College Appreciation Certification / Volunteer Notetaker
  • Bachelors In Science for Criminal Justice

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Laser Tattoo Removal Technician

Carmelo's Ink City
04.2022 - Current

Receptionist Administrator

Carmelo's Ink City
12.2020 - Current

Bachelor of Science - Criminal Justice

SUNY Buffalo State University

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Natalia Silva