Natalia Coriz

• Set up customer utility accounts, transfer accounts, prepare adjustments, research accounts and solve complex customer issues, verify documentation is correct on paperwork received. Issue work orders to meter reading to verify reads. Work closely with water conservation, transmission and distribution and meter reading. Prepare adjustments, review accounts to ensure all information is correct. Work with refuse & sewer departments for work orders.

• Informed staff of shortage/ overage updates daily, resolved problems with seating capacity, maintained and handled currency, daily balancing and verification of assets and income received by staff, maintained office supplies and equipment. Prepared and maintained fiscal trans actions, assisted customers and staff with various knowledge, adjusted orders of supplies delivered to rooms, research and analyzed time of customers wait time for tables and analyzed server ability to take care of customers and adjust seating to accommodate.
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• Greeted customers and assisted customers with paperwork. Directed customers to make payments or correct mistakes on forms. Followed up on completed paperwork for customers. Assisted customers with complex billing questions. Processed balance transfers on closed accounts. Assigned all incoming paperwork to customers service reps. Prepared adjustments on accounts. Assigned & distributed work to customer service. Assign work orders to transmission and distribution and meter reading.

Required financial documents. Handled high-volume customer service. Created schedules, orders, assignments of daily tasks to assigned staff. Weekly audits. PNL statement reviews. Attended monthly and weekly directors meeting. Provide staff with the support and encouragement needed to succeed as a team. Analyzed, reviewed, reconciled, accounting transactions, documents and reports with other written communications. I maintained accurate and timely AP reports for management while ensuring policy compliance. I provided formal training and ongoing financial system support to customers and supporting accounting personal.

• Monitored vault currency, assisted customers with jackpots and vouchers, posting payments/ balance drawers, prepared adjustments to drawers, reviewed accounting documents to balance drawers, researched coworker’s drawers when short, resolved problems with overage and shortage, gave money accurately to customers, audit accounts when currency brought in, reconciled currency and reports, verify fiscal transactions.

Prepared daily sales reports, met with managers regarding supplies, reviewed plans of meals for events, adjusted budget for banquets as needed, prepared quotes for customers for events, assist with set up and tear down for events, met with customers to plan meal prep, evaluated seating for events to ensure space was used efficiently, maintained filing for events meals/ seating and research food allergies.