Natalia Guimaraes Loureiro
ADMINISTRATIVE POSITION
Middletown,Connecticut
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 6 years of experience providing quality administrative support to clients.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Virtual Assistant
Self Employed
Middletown, CT
08.2022 - Current
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Social Media Marketer
CCAA Language School Jardim Bela Vista
Campo Grande, MS
05.2020 - Current
- Strategized and developed video content for client's website and social media publications.
- Partnered with graphic designers creating content and promoting ad campaigns.
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
- Developed comprehensive resource management reports, data presentations and data analytics reports.
- Identified effective promotional methods and negotiated media through meticulous market research.
- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
- Engaged social media audience by collaborating with graphic designers to develop viral content.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Increased customer satisfaction by resolving issues.
Manager Director
CCAA Language School Jardim Bela Vista
Campo Grande, MS
08.2016 - 08.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored expenditures to mitigate risk of overages.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Recruited and hired top performers to add talent and value to department.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
ESL Language Teacher
CCAA Language School
Campo Grande, MS
08.2003 - 08.2022
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Cultivated relationships with parents for complete support network.
- Improved instruction methods by using various assessment tools and strategies.
- Documented student attendance and progress against goals.
Legal Intern
Barbosa & Lacerda Law Firm
Campo Grande, MS
07.2009 - 06.2012
- Attended depositions and court proceedings and prepared summaries on cases.
- Performed legal and general research, drafting memoranda and correspondence.
- Assisted in developing processes to expedite legal procedures.
- Assisted with client interviews and took meticulous notes for inclusion in reports.
- Analyzed facts and case law to determine possible defenses for clients.
- Drafted, received and tracked due diligence checklists.
- Took part in meetings both internal and at clients' locations.
- Reviewed legal information and proofed documentation for errors.
- Participated in and took notes during meetings.
- Interviewed and communicated with clients via phone or email.
- Revised and finalized letters, briefs and memos.
- Conducted background investigations on defendant.
Education
Information Technology
Google-Coursera
Online 01.2023 - Current
MBA - International Business Management
Anhanguera Educacional
Brazil 03.2019 - Current
BBA - Law (Pre-Law)
Universidade Estácio De Sá
Campo Grande, MS - Brazil 08.2009 - 02.2014
Skills
Customer relations and communications
Administrative support
Office administration
Social media knowledge
Negotiation
Verbal and written communication
Timeline
Information Technology
Google-Coursera
01.2023 - Current
Virtual Assistant
Self Employed
08.2022 - Current
Social Media Marketer
CCAA Language School Jardim Bela Vista
05.2020 - Current
MBA - International Business Management
Anhanguera Educacional
03.2019 - Current
Manager Director
CCAA Language School Jardim Bela Vista
08.2016 - 08.2022
BBA - Law (Pre-Law)
Universidade Estácio De Sá
08.2009 - 02.2014
Legal Intern
Barbosa & Lacerda Law Firm
07.2009 - 06.2012
ESL Language Teacher
CCAA Language School
08.2003 - 08.2022