Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
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NATALIAH CLARK

Tempe,AZ

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

IntouchCX
Mesa
04.2024 - Current
  • Assist all customers through inbound calls, emails, and/or chats
  • Communicate a variety of information to the customer
  • Active listener and help resolve customer inquiries
  • Provide a meaningful and positive experience with every customer interaction
  • Learn and retain a thorough working knowledge of all existing and new products and services

Customer Service Representative

Doordash
Tempe
10.2023 - 06.2024
  • Supporting inbound calls for live orders for client's partner Merchants and Customers, while maintaining five star customer service
  • This is done by developing an extensive expertise in how the client uses processes and systems to promote positive outcomes and by going above and beyond
  • Supporting up to 100+ calls a day, 100% de escalation rate
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
  • Ability to provide excellent customer service and thrive in a high-volume call environment
  • Gathered and Verified all required all customer information for Customer
  • Develop an extensive expertise in how DoorDash uses its processes & system to promote positive outcomes
  • Go above & beyond to create the best possible outcome for our customers
  • Operate with a willingness to grow with a diverse team that has passion for what we do & the impact we are making toward this industry

Respite/Habilitation

Arion Care Solutions LLC
Tucson
10.2022 - 12.2023
  • Performing hygiene tasks, such as brushing teeth, bathing, combing hair, and changing clothing
  • Helping people use the restroom
  • Feeding
  • Socializing
  • Developing care plans for clients
  • Documenting daily activities
  • Teaching life skills
  • Providing basic client care
  • Administering medication
  • Tracking client's progress

Customer Service

AT&T
Remote (team Lead), AZ
01.2023 - 08.2023
  • Team Lead - (REMOTE) -Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm during extremely trying situations
  • Uphold productivity and confidentiality in a remote setting
  • Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
  • Sell mobile products based on customers needs
  • Received inbound customer's call, researched complaints and concerns logged customer interactions in CRM Database
  • Direct client communication, cross-selling of protection plans, credit cards.
  • Coached New team members on service techniques and provided scoring through quality assurance program
  • Effectively managed a High volume of inbound customer chats/Calls
  • Gathered and Verified all required all customer information for Customers or teammates
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens

Direct Service Provider

Tungland Corporation
Phoenix
12.2022 - 03.2023
  • At Tungland corporation as a direct service provider I worked with mentally/physically disabled members and was responsible for maintaining a safe, supportive environment that fosters the growth of self-help skills and facilitates daily living, health maintenance, medication administration, and behavioral development

Education

Arizona Agribusiness & Equine Center Inc
05.2022

Physiology and Medical Science -

The University of Arizona
05.2026

Skills

  • Work Task Prioritization
  • Time Management
  • Proficient In Microsoft/Excel
  • Hosting/Expo/Serving
  • Customer Service/Care
  • Inbound and Outbound Calling
  • Complaint resolution
  • Team Development
  • De-Escalation Techniques

Languages

English, Native

Training

  • Government issued fingerprint clearance card
  • Food Handlers
  • Honor Roll
  • CPR/First aid certification

Timeline

Customer Service Representative

IntouchCX
04.2024 - Current

Customer Service Representative

Doordash
10.2023 - 06.2024

Customer Service

AT&T
01.2023 - 08.2023

Direct Service Provider

Tungland Corporation
12.2022 - 03.2023

Respite/Habilitation

Arion Care Solutions LLC
10.2022 - 12.2023

Arizona Agribusiness & Equine Center Inc

Physiology and Medical Science -

The University of Arizona

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NATALIAH CLARK