Nataliah Clark
Tempe ,AZ
Summary
Developed leadership and team-building skills in dynamic customer service environment, managing diverse teams and resolving complex issues effectively. Excels in communication and conflict resolution, consistently driving improvements in customer satisfaction. Seeking to transition into new field where these transferable skills can be applied to achieve impactful outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Team Lead
24-7 Intouch
12.2024 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
Customer Service Representative
24-7 Intouch
04.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Voice Ordering Representative
TEKsystems
10.2023 - 02.2024
- Improved customer satisfaction by quickly addressing inquiries and concerns.
- Provided detailed information for enhancing client understanding.
- Boosted sales with effective communication and persuasive techniques.
- Supported inbound customer calls for live orders, resolving issues and offering expert guidance.
- Managed a high volume of calls, handling up to 100+ daily, with a focus on maintaining customer satisfaction.
- Achieved a 100% de-escalation rate, improving customer experience.
Direct Service Provider
Tungland Corp
12.2022 - 09.2023
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented vitals, behaviors, and medications in client medical records.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Respite Care Provider
Arion Care Soultions
08.2022 - 12.2022
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
- Assisted patients with mobility and transfers, ensuring safety and comfort during all movements.
- Administered medications accurately, ensuring patient health and adherence to prescribed treatments.
Education
Bachelor of Science - Physiology And Medical Sciences
University of Arizona
Tucson, AZ05-2026
High School Diploma -
Arizona Agribuisness & Equine Center
Mesa, AZ05-2022
Skills
- Team management
- CRM software
- Call center experience
- Complaint handling
- Data entry
- Microsoft office
Timeline
Customer Service Representative Team Lead
24-7 Intouch
12.2024 - Current
Customer Service Representative
24-7 Intouch
04.2024 - 12.2024
Voice Ordering Representative
TEKsystems
10.2023 - 02.2024
Direct Service Provider
Tungland Corp
12.2022 - 09.2023
Respite Care Provider
Arion Care Soultions
08.2022 - 12.2022
Bachelor of Science - Physiology And Medical Sciences
University of Arizona
High School Diploma -
Arizona Agribuisness & Equine Center
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