Nataliah Gonzalez
Carteret,NJ
Overview
7
7
years of professional experience
Work History
Utility & Project Coordinator
Momentum Solar
, NJ
10.2022 - Current
- Handled permission to operate applications for Momentum Solar to all utility companies in the state of Florida.
- Resolved customer queries via phone, email, chat, or remote desktop tools.
- Troubleshot application errors by reviewing log files and system configuration settings.
- Performed root cause analysis of application issues and identified solutions.
- Developed scripts for automating processes to improve application performance.
- Maintained up-to-date knowledge of current industry trends related to application support.
- Trained staff and users to work with computer systems and programs regarding applications.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Assisted with daily scheduling of personnel and activities regarding utility/engineering inspections.
- Updated calendars, scheduled appointments with both customers and building departments regarding utility or engineering inspection.
- Coordinated the collection of data from various departments to ensure accuracy of schedules.
- Advised managers on how best to accommodate special requests from employees concerning schedule changes.
- Participated in regular meetings with supervisors to discuss upcoming projects or tasks requiring additional manpower resources.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Validation & Customer Service Specialist
Momentum Solar
, NJ
08.2021 - 10.2022
- Reviewed and evaluated proposed contract documents to ensure compliance with applicable laws and regulations regarding Solar contracts.
- Collaborated with other departments, such as legal and finance, to resolve issues related to contract development or execution.
- Provided guidance on contract interpretation to customers when disputes arose between parties involved in a contract agreement.
- Maintained up-to-date knowledge of government procurement regulations and practices for solar panels.
- Participated in meetings with internal staff members to discuss upcoming procurements or ongoing projects.
- Review and understand Solar contract plans and specifications.
- Oversaw Solar contract closeouts and addressed all issues prior to final signature by customer.
- Maintained detailed records of call center performance and provided reports to management.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Front Desk Patient Coordinator
The Dental Corner
, NJ
11.2016 - 01.2020
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted with patient check-in, verifying insurance information and collecting co-pays.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Prepared charts for upcoming appointments and retrieved charts for current visits.
- Maintained an organized filing system of patient records, both electronically and hard copy.
- Performed basic administrative duties such as copying documents, faxing forms and preparing letters.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Scheduled appointments for patients utilizing the electronic medical records system.
- Entered patient data into computer systems using accurate coding techniques.
- Scheduled and confirmed patient appointments and consultations.
- Provided assistance to patients with questions regarding their accounts or bills.
- Processed payments from patients via cash, check or credit card transactions.
- Communicated with patients with compassion while keeping medical information private.
- Resolved customer service inquiries in a timely manner while adhering to established policies and procedures.
- Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
Education
Bachelor of Science - Health Information Technology
Bryan University
Tempe, AZ06-2023
Skills
- Project Coordination
- Search Engine Optimization
- Resource Coordination
- Spanish Translation
- Project Management
- Technical Documentation
- Content Development
- Relationship Building
Languages
Spanish
Full Professional
Timeline
Utility & Project Coordinator
Momentum Solar
10.2022 - Current
Validation & Customer Service Specialist
Momentum Solar
08.2021 - 10.2022
Front Desk Patient Coordinator
The Dental Corner
11.2016 - 01.2020
Bachelor of Science - Health Information Technology
Bryan University