Overview
Work History
Education
Skills
Languages
Timeline
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Nataliah Gonzalez

Carteret,NJ

Overview

7
7
years of professional experience

Work History

Utility & Project Coordinator

Momentum Solar
, NJ
10.2022 - Current
  • Handled permission to operate applications for Momentum Solar to all utility companies in the state of Florida.
  • Resolved customer queries via phone, email, chat, or remote desktop tools.
  • Troubleshot application errors by reviewing log files and system configuration settings.
  • Performed root cause analysis of application issues and identified solutions.
  • Developed scripts for automating processes to improve application performance.
  • Maintained up-to-date knowledge of current industry trends related to application support.
  • Trained staff and users to work with computer systems and programs regarding applications.
  • Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Assisted with daily scheduling of personnel and activities regarding utility/engineering inspections.
  • Updated calendars, scheduled appointments with both customers and building departments regarding utility or engineering inspection.
  • Coordinated the collection of data from various departments to ensure accuracy of schedules.
  • Advised managers on how best to accommodate special requests from employees concerning schedule changes.
  • Participated in regular meetings with supervisors to discuss upcoming projects or tasks requiring additional manpower resources.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Validation & Customer Service Specialist

Momentum Solar
, NJ
08.2021 - 10.2022
  • Reviewed and evaluated proposed contract documents to ensure compliance with applicable laws and regulations regarding Solar contracts.
  • Collaborated with other departments, such as legal and finance, to resolve issues related to contract development or execution.
  • Provided guidance on contract interpretation to customers when disputes arose between parties involved in a contract agreement.
  • Maintained up-to-date knowledge of government procurement regulations and practices for solar panels.
  • Participated in meetings with internal staff members to discuss upcoming procurements or ongoing projects.
  • Review and understand Solar contract plans and specifications.
  • Oversaw Solar contract closeouts and addressed all issues prior to final signature by customer.
  • Maintained detailed records of call center performance and provided reports to management.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Front Desk Patient Coordinator

The Dental Corner
, NJ
11.2016 - 01.2020
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assisted with patient check-in, verifying insurance information and collecting co-pays.
  • Completed new guest enrollment paperwork and set up accounts in computer system.
  • Prepared charts for upcoming appointments and retrieved charts for current visits.
  • Maintained an organized filing system of patient records, both electronically and hard copy.
  • Performed basic administrative duties such as copying documents, faxing forms and preparing letters.
  • Managed multiple tasks simultaneously while providing excellent customer service at all times.
  • Scheduled appointments for patients utilizing the electronic medical records system.
  • Entered patient data into computer systems using accurate coding techniques.
  • Scheduled and confirmed patient appointments and consultations.
  • Provided assistance to patients with questions regarding their accounts or bills.
  • Processed payments from patients via cash, check or credit card transactions.
  • Communicated with patients with compassion while keeping medical information private.
  • Resolved customer service inquiries in a timely manner while adhering to established policies and procedures.
  • Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.

Education

Bachelor of Science - Health Information Technology

Bryan University
Tempe, AZ
06-2023

Skills

  • Project Coordination
  • Search Engine Optimization
  • Resource Coordination
  • Spanish Translation
  • Project Management
  • Technical Documentation
  • Content Development
  • Relationship Building

Languages

Spanish
Full Professional

Timeline

Utility & Project Coordinator

Momentum Solar
10.2022 - Current

Validation & Customer Service Specialist

Momentum Solar
08.2021 - 10.2022

Front Desk Patient Coordinator

The Dental Corner
11.2016 - 01.2020

Bachelor of Science - Health Information Technology

Bryan University

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