Nataliah Gonzalez
Carteret
Summary
Experienced and results-driven Customer Solutions Coordinator with over 7 years of success in customer service, project coordination, and team leadership. Proven ability to manage high-performing teams, resolve complex customer concerns, and improve operational workflows. Adept at cross-functional communication, data analysis, and optimizing remote support processes to achieve revenue and performance goals. Seeking a remote leadership position where I can leverage my expertise in customer relations, reporting, and operational management to deliver impactful results.
Overview
9
9
years of professional experience
Work History
Customer Solutions Coordinator
Renewal by Andersen
Cranford
06.2024 - Current
- Oversee and support a team of 32 sales representatives, ensuring project milestones are met and customer expectations are exceeded.
- Serve as a strategic liaison between internal teams and customers to identify and resolve project holds, directly contributing to monthly revenue goals.
- Prepare and present detailed job status reports to the company president, highlighting projects on hold, root causes, and recovery strategies.
- Proactively engage with customers to remove barriers and advance stalled projects, improving turnaround times and customer satisfaction.
- Coordinate cross-functional project requirements to ensure timely progression, including managing design consultant input and workflow alignment.
- Deliver high-quality customer experiences across multiple channels (phone, email, live chat), while driving process improvements and operational efficiency.
Utility & Project Coordinator
Momentum Solar
Remote
10.2022 - Current
- Coordinated utility permit applications across multiple states, ensuring all technical and regulatory requirements were met.
- Acted as a primary point of contact for customers, inspectors, and internal teams to manage inspection scheduling and application resolutions.
- Analyzed project roadblocks and implemented process improvements to enhance team efficiency and customer experience.
- Facilitated team meetings and cross-functional communication to align on project objectives and expectations.
- Delivered outstanding customer service via phone, email, and chat, leading to consistent positive feedback and repeat client interactions.
Validation & Customer Service Specialist
Momentum Solar
Remote
08.2021 - 10.2022
- Reviewed solar contract documentation for accuracy and compliance with state and federal guidelines.
- Resolved customer billing, documentation, and service-related inquiries with professionalism and efficiency.
- Maintained detailed CRM logs and produced weekly reporting for senior leadership.
- Acted as a liaison between departments to resolve contract discrepancies and accelerate approval timelines.
- Delivered training and support for new customer service tools and internal processes.
Front Desk Patient Coordinator
The Dental Corner
NJ
11.2016 - 01.2020
- Managed front-office operations, including patient intake, insurance verification, and billing inquiries.
- Scheduled appointments and maintained organized, HIPAA-compliant patient records.
- Ensured smooth office operations by coordinating daily workflow, assisting with administrative duties, and supporting clinical staff.
- Delivered compassionate customer care while addressing sensitive patient concerns and maintaining privacy.
Education
Bachelor of Science - Health Information Technology
Bryan University
Tempe, AZ06.2023
Skills
- Customer Service Management
- Remote Team Coordination
- Operations & Workflow Optimization
- CRM Tools (Salesforce, MMR, Zendesk, HubSpot)
- Performance Reporting & Analysis
- Project & Resource Coordination
- Conflict Resolution & Escalation Management
- Bilingual Communication (English/Spanish)
Languages
Spanish, Full Professional Proficiency
Timeline
Customer Solutions Coordinator
Renewal by Andersen
06.2024 - Current
Utility & Project Coordinator
Momentum Solar
10.2022 - Current
Validation & Customer Service Specialist
Momentum Solar
08.2021 - 10.2022
Front Desk Patient Coordinator
The Dental Corner
11.2016 - 01.2020
Bachelor of Science - Health Information Technology
Bryan University
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