Natalia I Mendez Torres
St. Cloud,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
Benihana
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Server
Beef O' Brady's
03.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.0
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier/ Cook
Taco Bell
03.2019 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certification - Veterinary Assistant/ Grooming
Edic College
Bayamon Puerto Rico06.2019
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cash Handling
- Appointment Scheduling
- Verbal and written communication
- Hospitality services
- Filing
- Initiative-taking
- Strong Work Ethic
- Exceptional customer service
- Safe Food Handling
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
American Sign Language
Limited Working
Timeline
Hostess
Benihana
08.2023 - Current
Server
Beef O' Brady's
03.2023 - 08.2023
Cashier/ Cook
Taco Bell
03.2019 - 06.2019
Certification - Veterinary Assistant/ Grooming
Edic College
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