Natalia M. Plata
Los Angeles,CA
Summary
Public administration graduate with modern knowledge and abilities looking to secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company. As a Public Administration major, my focus was learning organizational, administrative, and research skills for the profession I am passionate about. I believe the administration is the foundation of a successful plan of action.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Program Leader
Afterschool All-Stars
South Los Angeles
08.2021 - 06.2022
- Provide a safe, comfortable, trusting, positive environment for students in an afterschool setting
- Plan and create lesson plans and activities that enhance the skills and abilities of students
- Assist students with tutoring in academic subjects such as reading, writing, math, and other areas
- Help mentor students in a variety of learning and life experiences.
Je Wills Inc
Los Angeles
10.2021 - 04.2022
- Responsible for collecting confidential patient information and processing it in order to provide the covid test
- Troubleshooting processing errors and achieving an organization's goals by completing the necessary tasks
Associate Team Leader- Office Manager
H&R Block
West Hollywood
10.2020 - 05.2021
- 40-50 hours per week
- Worked in a fast-paced company during the post Covid tax season
- Worked on schedules, in charge of calling and emailing employees and clients about follow-ups and updates
- Created, canceled, and rescheduled appointments for clients
- Managed and supervised an office and team in order to accomplish daily goals.
- Consistently exceeded client expectations and provided daily operations direction for the tax office.
- Greeted clients and responded to client inquiries, requests, and issues in a timely, personable, and efficient manner to resolve client concerns.
Associate
Burlington Coat Factory
Los Angeles
10.2020 - 01.2021
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- SOFTWARES -Microsoft Word -Microsoft Excel
- Excel scripting and automation -Microsoft PowerPoint
- Presentation design - Skype/Zoom
- In-Home Supportive Services (IHSS), Los Angeles —
Caregiver
03.2019 - 10.2020
- Provided personal care to individuals in need of services -Responsibilities included picking up medication, protective supervision, light housekeeping, transportation services, shopping, and meal preparation
Caretaker
Premier Healthcare Services
Los Angeles
05.2017 - 01.2019
- Ensuring the safety and care of children during the week and on weekends
- Pick-ups and drop-o s at school and HW help
- Expanded my experience with children.
Mentor
Cal State LA Mentorship
Los Angeles
04.2018 - 12.2018
- Helping incoming freshmen transition from high school to college
- Meeting with mentees to walk them through the process of starting college.
Customer Service Associate
CVS Pharmacy
Los Angeles
09.2017 - 09.2018
- Responsible for stocking and restocking items in store
- Assisted and answered customer’s questions
- Guided customers throughout the store -Keep the store clean and organized.
Volunteer
YWCA Youth Program
Los Angeles
11.2016 - 05.2017
- Handed snacks to students -Helped with arts and crafts -Assisted students with homework -Cleaned after the program was over -Participated in projects for the community
Volunteer
East Los Angeles Library
02.2016 - 06.2016
- Stocked books -Cleaned shelves -Filed paperwork -Participated in projects for the community
Education
Bachelor of Arts - Political Science, Public Administration, Women, S, Gender, And Sexuality Studies
California State University of Los Angeles
08.2017 - 05.2022
Skills
CommunicationOrganizationLeadershipResponsibleReliableAdaptableAttentive learnerDetail-orientedResourceful
Relationship building
Mentoring and coaching
Activity Planning
Analytical and Critical Thinking
MS Office
Problem-Solving
Self-Motivated
Attention to Detail
Dependable and Responsible
Decision-Making
Organization and Time Management
Additional Information
- AWARDS , CSULA Dean’s List 2019 School Year with GPA of 3.5 or higher High School Honor Roll Graduated with GPA of 3.5 or higher YWCA Volunteer Recognition Certificate of Recognition Digital Voice Awards Technical Arts Award
Timeline
Je Wills Inc
10.2021 - 04.2022
Program Leader
Afterschool All-Stars
08.2021 - 06.2022
Associate Team Leader- Office Manager
H&R Block
10.2020 - 05.2021
Associate
Burlington Coat Factory
10.2020 - 01.2021
Caregiver
03.2019 - 10.2020
Mentor
Cal State LA Mentorship
04.2018 - 12.2018
Customer Service Associate
CVS Pharmacy
09.2017 - 09.2018
Bachelor of Arts - Political Science, Public Administration, Women, S, Gender, And Sexuality Studies
California State University of Los Angeles
08.2017 - 05.2022
Caretaker
Premier Healthcare Services
05.2017 - 01.2019
Volunteer
YWCA Youth Program
11.2016 - 05.2017
Volunteer
East Los Angeles Library
02.2016 - 06.2016