Natalia M. Rivera Zacour
Bayamon,PR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager
Journeys Shoes
01.2009 - 08.2018
- Meet and exceed personal and store sales goals and standards of performance
- Provide an excellent service experience to all customers
- Recruit, interview, and hire employees with in-store needs
- Train and develop a successful sales team
- Provide feedback, coaching, and accountability to all employees
- Conduct Monthly Performance Reviews and Monthly Store Meetings
- Supervise and manage all aspects of daily store operations
- Supervise and manage all aspects of Loss Prevention practices
- Plan weekly staffing schedules in compliance with the schedules policy
- Resolve customer issues effectively.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Receptionist, customer service, and sales associate
Bravo Inc
01.2007 - 01.2008
Education
Bachelor of Arts - Psychology
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR05.2025
Bachelor’s Degree - Business Administration – Marketing
University of Puerto Rico
2011
Skills
- Computer Skills:
- Microsoft Office (Word, Excel, Power Point)
- Verbal and Written Communication
- Customer Service
Accomplishments
- Broke sales record of the store (Journeys Kidz)
- Largest sales day
- Largest sales week
- Largest sales month
- Largest sales year
- Largest sale by employee
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Journeys Shoes
01.2009 - 08.2018
Receptionist, customer service, and sales associate
Bravo Inc
01.2007 - 01.2008
Bachelor of Arts - Psychology
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
Bachelor’s Degree - Business Administration – Marketing
University of Puerto Rico
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