Natalia Maria Solis Chavarria
Tres Rios
Summary
Highly skilled HR Manager with more than 4 years experience in leave of absence (LOA) case management. Known for delivering a connected, empathetic, and trusted experience, while effectively addressing and adapting to changing employee needs and situations. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
6
6
years of professional experience
Work History
HR, Case Manager
Amazon
01.2021 - Current
- Served as the primary point of contact for assigned employees, providing comprehensive case management services, including reviewing medical documentation and adjudicating leaves in compliance with relevant leave plans, federal and state laws, and Amazon's benefit plans
- Troubleshot potential issues related to leave events, proactively removing barriers and ensuring a smooth process before, during, and after the leave period
- Critically assessed and adapted case management plans based on employees’ changing needs, ensuring ongoing support throughout the leave process
- Collaborated effectively with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments to coordinate comprehensive support for employees
MHLS Advisor, ERC
Amazon
01.2020 - 01.2021
- Supported Amazon employees globally in multiple languages, ensuring they received clear and concise HR-related assistance and guidance
- Applied critical thinking and fact-finding skills to resolve HR issues efficiently, ensuring timely solutions and high levels of customer satisfaction
- Demonstrated the ability to handle sensitive employee situations with tact and diplomacy, maintaining high ethical standards and confidentiality when dealing with personal information, compliance issues, and potential conflicts of interest
Specialist, Digital Review Team
Western Union
12.2018 - 01.2020
- Ensured all requests and transactions were processed accurately and within Service Level Agreements (SLAs), meeting or exceeding performance expectations
- Analyzed forecasts and provided strategic recommendations based on business data to influence decision-making and improve operational performance
- Contributed to maintaining high customer service quality standards, executing risk prevention strategies, and providing research, root cause analysis, and recommendations to resolve gaps in service delivery
Education
Portuguese - Languages
Centros De Estudios Brasileños (CEB)
05-2026
Bachelor of Science - Phycology
Universidad Autonoma De Centro América
04-2025
Skills
- People soft land
- ADP
- MS Word
- Excel
- Outlook
- Problem-solving
- Time Management
- Leadership
- Case management
- Time management
Timeline
HR, Case Manager
Amazon
01.2021 - Current
MHLS Advisor, ERC
Amazon
01.2020 - 01.2021
Specialist, Digital Review Team
Western Union
12.2018 - 01.2020
Portuguese - Languages
Centros De Estudios Brasileños (CEB)
Bachelor of Science - Phycology
Universidad Autonoma De Centro América
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