Natalia R. Vatland
Colorado Springs,CO
Summary
Dynamic bilingual professional with experience in customer service and translation, notably with Mini U Storage and Real Estate Services. Excelled in enhancing customer satisfaction and retention through empathy, effective communication, and bilingual support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Bringing positive, organized, and reliable approach to maintaining clean and orderly environments. Knowledge of effective cleaning techniques and usage of cleaning equipment ensures high standard of hygiene and tidiness. Dedicated to creating welcoming atmosphere and enhancing overall living experience for residents and guests.
Overview
25
25
years of professional experience
Work History
Independent Contractor/Spanish Translator
Real Estate Services
05.2014 - 02.2021
- Responsible for translating written and verbal communication between Spanish-speaking clients and the real estate agent, and legal documents, ensuring smooth transactions by bridging the language barrier and maintaining the integrity of the original information across languages, including marketing materials, contracts, property descriptions, and client conversations.
- Assist with property showings for Spanish speaking clients and open house events.
Bilingual Customer Service Agent
Mini U Storage
01.2006 - 10.2010
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- As Bilingual Customer Agent assisted Spanish speaking people who has great difficulties expressing their needs in English over the phone or online chats.
- Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
- Handled customers and associates complaints and inquiries about the availability about units, trucks, moving supplies, and status of units reservations.
Bilingual Customer Service Representative
ICT Inc
04.2003 - 12.2005
- Provided customer support in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction by effectively communicating product information, handling complaints, and navigating customer accounts, all while adhering to Virgin Mobile policies and procedures.
- Identifying opportunities to suggest additional services or upgrades based on customer needs to increase revenue.
- Accessing customer accounts to review billing history, update personal information, and process changes as needed.
Housekeeper
Royal Decameron Panamá
12.1995 - 08.1998
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Report safety hazards to management.
- Respond to guest requests and concerns.
Education
Bachelor in Education/ Specialization in Spanish - Spanish Language And Literature
Universidad Nacional De Panamá
Panamá, City Panamá08-1999
Skills
- Basic Computer Skills, Microsoft Word, Excel, Outlook, Data Entry, Email, Internet Explorer, word processing, Type 40 WPM
- Reliability and punctuality
- Maintaining a positive attitude
- Creativity in finding solutions
- Decision-making
- Empathy and understanding
Timeline
Independent Contractor/Spanish Translator
Real Estate Services
05.2014 - 02.2021
Bilingual Customer Service Agent
Mini U Storage
01.2006 - 10.2010
Bilingual Customer Service Representative
ICT Inc
04.2003 - 12.2005
Housekeeper
Royal Decameron Panamá
12.1995 - 08.1998
Bachelor in Education/ Specialization in Spanish - Spanish Language And Literature
Universidad Nacional De Panamá
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