Natalia S. Bindley

• Responsible for answering and screening inquiry calls and emails from prospective clients, families, professional referral sources, and others inquiring on behalf of the patient

• Providing telephone assessments, facilitating initial contact with referral sources and potential clients, coordinating the referral and intake process, communicating information to clinical leadership that is needed to determine appropriate level of care

• Quickly involving licensed clinician when crisis intervention/safety assessment is needed during the intake process

• Processing consents for new patients efficiently and in accordance with protocols

• Obtaining pertinent information from new patients by asking them to complete surveys or interviews courteously and professionally

• Collecting data to help with the admission process

• Communicating new client information thoroughly and in a timely manner to clinical and billing teams

• Collecting and analyzing data related to departmental performance indicators

• Entering data appropriately into the EHR system

• Responsible for providing families that inquire about Fusion a celebrity experience as they navigate the admissions process from inquiry to registration
• Responsibly promoting the Fusion brand to families and professionals to exceed student enrollment and revenue
• Helping as many families as possible to find the right fit within Fusion to support their child’s education
• Key Accomplishments
• Achieved above 105% of goal for Quarter 2 and 4

• Responsible for selling the Pritikin Residential Program to interested parties from all over the world
• Providing a luxury experience from sale to post program
• Maintaining relationships with past guests through constant communications to promote bonding and achieve return visits and loyal customers
• Managing the accounts from the selling stage, to during the visit, to once they leave
• Assuring client satisfaction through all of the stages
• Promoting the Pritikin Brand through constant outreach to interested parties
• Utilize Salesforce for tracking and reporting
• Key Accomplishments
• Achieved over 100% of mt-y targets for 2018 and 2019
• Received accolades based on excellent customer service
• Achieved my team’s highest conversion rate for new clients.

• Oversee store operations, customer service, hiring and developing the staff, and merchandising
• Recruit, train, motivate and retain quality sales associates
• Achieve and exceed productivity and sales plan expectations
• Possess extensive product knowledge and act as a Brand Ambassador
• Build and oversee clienteling program to manage, engage, and track client performance
• Oversee and ensure all aspects of organization, maintenance, and cleanliness of the store
• Set an example of exceptional customer service by leading sales efforts on the selling floor
• Key Accomplishments
• Increased month to year profitability by 20%
• Developed sales plans to achieve greater client development and retention.

• Assist in the overall running of the store with responsibilities including, but not limited to: training and managing staff, buying, merchandising, customer relations, sales, scheduling and inventory management
• Work very closely with Manager to ensure that we are providing the best customer service while focusing on increasing customer base and profitability
• Key Accomplishments
• Ranked 1st in sales for 2014
• Ranked 1st in sales for 2015
• Assisting in the recruitment, training and development of staff
• Created training manual for new employees.

• Achieved enrollment and start rate goals while maintaining the highest ethical standards
• Accurately forecasted projected new students on a periodic basis for Campus Admissions Head
• Managed inquiries to achieve prompt contact and performance activity weekly goals
• Used a consultative approach to form bonds and understand the needs of students and parents
• Actively listened and showed empathy to ensure relationship building and maintenance
• Key Accomplishments
• Achieved quarterly goals for new student enrollment

• Performed all sales activities with new and assigned clients and territories to increase customer base and gross margin dollars
• Met with clients regularly to gain understanding of the business activities and needs
• Forecasted, planned and advertised for anticipated needs
• Key Accomplishments
• Met and surpassed individual goals for each quarter
• Created and executed presentations for clients representing company and services

• In charge of communications between international recording labels and music distributors
• Promoted musical talent and oversaw sales and marketing to international retailers
• Organized and scheduled recording studio time for musicians
• Assisted in the planning of media events as well as record and artist launch parties
• Key Accomplishments
• Was directly involved with the development of various artists
• Was a part of successful negotiations between artist and label