NATALIE ABBOTT
ROUND ROCK
Summary
Experienced animal care professional with a background in dog daycare, shelter management, and front desk management. Skilled in animal handling, care, and behavior modification, with strong communication and leadership abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Austin Canine Central
08.2024 - Current
- Check-in, check-out, paperwork and data entry, reservations, answering calls, accepting payments, and scheduling grooming appointments.
- Ensure dog safety and happiness by organizing play groups and supervising daycare staff.
- Maintain cleanliness and health standards, verifying and uploading vaccination records.
- Efficiently handle inquiries about training services, scheduling clients into appropriate classes, assisting training as needed.
- Evaluate new dogs and all dogs behaviors regularly to ensure a fun and safe play environment for all.
- Facilitate regular team meetings to discuss objectives, address challenges, and celebrate successes.
SENIOR ANIMAL CARE SPECIALIST
Williamson County Regional Animal Shelter
01.2023 - 06.2024
- Assists with delegation and monitoring of animal care tasks
- Supervises, trains, directs, and provides feedback on daily tasks of Animal Care Specialists, Volunteers and Community Service workers, and assists as needed
- Assists with delegation and monitoring of Animal Care Specialists tasks, and provides disciplinary actions under guidance of the Operations Manager
- Oversees the general maintenance and cleanliness of the facility and ensuring laundry and feeding utensils are properly cleaned and sanitized
- Supplies food, water, toys, clean bedding, socialization time, and routine enrichment care
- Offers assistance to potential adopters with the animals, answering questions, transporting animals to and from kennel areas, and assessing likelihood of matches for adoptions
- Performs customer service duties related to the intake and processing of animals for impoundment, adoptions and redemption
- Administers routine well-being checks of all animals, documenting any concerns and communicating to Operations Manager for follow-up
- Assists medical staff with medical workups and vaccinations of animals
- Socializes fractious animals to help them become adoptable, and assist with behavior modification plans as written by the Animal Behavior Coordinator
- Restocks cleaning and animal care supplies throughout the facility as needed
- Utilizes shelter software to record and communicate information about animals, including up-to-date medical and behavior histories
- Helps identify animals that are candidates for outside rescue organizations or foster care
- Transports animals to other facilities, as needed
- Makes operational decisions in absence of Operations Manager
- Performs light daycare grooming duties (bathing, nail trims, etc.)
- Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership
- Performs special duties, and oversees special projects, as assigned
FRONT DESK RECEPTIONIST
Dogtopia
04.2022 - 06.2023
- Proper door control in all rooms Proper record keeping Participate and lead topics in team meetings
- Administrative and clerical duties include meeting and greeting customers
- Checking customers in as they arrive for their scheduled appointments/boarding
- Scheduling reservations
- Cleaning of lobby and reception areas
- Assisting other team members as requested
- Taking dogs back and place them in the proper playroom.
BEAUTY ADVISOR
Ulta
10.2020 - 04.2022
- Acknowledging and warmly greeting each guest entering the store
- Offering friendly knowledgeable and courteous service that always takes priority over other related duties
- Determining each guest’s needs and answering questions concerning products and services (partnering with management as needed)
- Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase
- Promoting the Ulta Beauty loyalty and guest service programs
- Informing guests of current promotions events and services within the store
- Booking appointment for in-store events
- Serving multiple guests at one time while maintaining composure during busy or peak selling times
- Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor
- Courteously handling sales, refunds and exchanges
- Ensuring all resets and planograms are executed properly
- Setting up advertising displays or arranging merchandise to highlight sales and promotional events
- Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables
- Participating in physical inventory preparation execution and follow-up
- Cash wrap, backroom and sales floor
- Staying informed regarding new or existing products (e.g. their ingredients and benefits) to better serve guests
BEAUTY CONSULTANT
Target
10.2019 - 06.2020
- Gain knowledge from store tools to have a clear understanding of your key metrics
- Store sales goals
- Top and bottom departments
- Inventory levels
- Top shortage categories
- Guest traffic and peak times
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store and specific to your area to solve issues for the guest and improve their experience
- Stay current on brands and trends
- Engage and inspire guests through personal recommendations and product sampling
- Create an inviting shopping environment by ensuring product is organized, in stock, signed correctly and available for guests to shop
Education
HIGH SCHOOL DIPLOMA -
Home School
Austin, TX01.2020
Skills
- Animal care, Animal restraint, Dog handling, Kennel experience, Customer service, Management, Front desk, Communication, Supervising, Analysis, Time management, Pet grooming, Leadership, Behavior modification
- Medical assistance, Animal transportation, Enrichment activities
Certification
Driver's License
LANGUAGES
English (Native).
Timeline
Assistant Manager
Austin Canine Central
08.2024 - Current
SENIOR ANIMAL CARE SPECIALIST
Williamson County Regional Animal Shelter
01.2023 - 06.2024
FRONT DESK RECEPTIONIST
Dogtopia
04.2022 - 06.2023
BEAUTY ADVISOR
Ulta
10.2020 - 04.2022
BEAUTY CONSULTANT
Target
10.2019 - 06.2020
HIGH SCHOOL DIPLOMA -
Home School