Natalie Aceves
San Diego,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Hostess
Madison on Park
06.2022 - Current
- I am a host at Madison
- I greet guest, take and make reservations, communicate with customers, manage seating, clean and take to-go orders both online and in person.
Server Assistant
The Melting Pot
02.2022 - 04.2022
- I am a server assistant
- I help the server to provide excellent customer service to our guest by serving water once sat down
- I pre-buss, deliver pot and remove pot after salads and after dessert.
Busser/Food Runner
Cocina de Barrio
09.2021 - 02.2022
- I work as a busser/expo/food runner where I help the server to provide excellent customer service to our guest
- I clean tables and run food to our guest.
Office Administrative
Temco Logistics
04.2021 - 08.2021
- I work at a delivering and installing home goods company
- My responsibilities are completing paperwork for new hires, taking care of their timecards, contacting customers daily to assess satisfaction, communicate with internal staff, external customers and vendors
- I complete daily tasks using Microsoft, Access, Excel, Outlook, and word.
Administrative Assistant
ScienCell Research Laboratories
10.2020 - 04.2021
- I work at a research company that produces, maintains, and markets cell samples to various biological industries
- My responsibilities include processing orders by phone, email and fax, handling customer support related issues, managing sales campaigns, and maintaining lead/customer database
- I complete daily tasks using Microsoft Access, Excel, and Word.
Motor Vehicle Representative
Department of Motor Vehicles
01.2020 - 08.2020
- Worked as a motor vehicle representative in order to interpret, apply, and explain provisions of the
- California Vehicle Code and regulations, policies, and procedures of the Department of Motor Vehicles (DMV) which pertain to the licensing of drivers to our consumer base
- Responsibilities included registering and titling of vehicles and vessels; licensing vehicle dealers, manufacturers, and dismantlers; performing post-licensing functions related to problematic drivers; and perform other related work.
Store Manager
Locker Room by Lids
09.2013 - 12.2019
- Produced sales gains by providing customer service
- Met and exceeded company objectives in all measurable areas of the business
- Also, provided consistent assessment of each associate's sales performance and work within the store and gave feedback on areas of strength and opportunity while keeping in line with company objectives
- Adhered to visual guidelines including proper merchandising, signage and store cleanliness
- Maintained strong product knowledge for use in selling, merchandising, and giving feedback as requested.
Lead Busser
Piatti Restaurant
05.2016 - 09.2018
- Assisted servers and assistant servers in providing high quality food and beverage service to our guests, courteously and efficiently
- Oversaw and maintained the cleanliness of tables, service areas and equipment, also assisted the bar and patio area
- Additionally, I was responsible for stocking all wares, and the bar during and at the end of the night
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZBachelor’s Degree -
California State University
2016
Associate degree - Criminal Justice
Hartnell College
2013
Skills
- Able to assess difficult situations and seek out multiple perspectives
- Insightful when it comes to identifying key issues that need to be addressed
- Table Setting Arrangements
- Reservation Documentation
- Dining Area Maintenance
- High-Volume Dining
- Table Bussing
Additional Information
- Awards & Certifications , Excellence Pin, Locker Room by Lids (2017) - Awarded the excellence pin in recognition of great performance at the store level. Operational excellence at selling 101, training, coaching attitude, customer service and motivation.
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Madison on Park
06.2022 - Current
Server Assistant
The Melting Pot
02.2022 - 04.2022
Busser/Food Runner
Cocina de Barrio
09.2021 - 02.2022
Office Administrative
Temco Logistics
04.2021 - 08.2021
Administrative Assistant
ScienCell Research Laboratories
10.2020 - 04.2021
Motor Vehicle Representative
Department of Motor Vehicles
01.2020 - 08.2020
Lead Busser
Piatti Restaurant
05.2016 - 09.2018
Store Manager
Locker Room by Lids
09.2013 - 12.2019
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor’s Degree -
California State University
Associate degree - Criminal Justice
Hartnell College
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