Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Aceves

Phoenix,AZ

Summary

Knowledgeable and dedicated client service professional with extensive experience in the banking industry. Consistently singled out as a top producer of high-volume and high-quality work in time sensitive settings. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and unwavering commitment to succeed in my role.

Overview

6
6
years of professional experience

Work History

Digital Client Service Associate

JPMorgan Chase
10.2022 - Current
  • Educate Private Bank clients on features and benefits of banking products and services offered online and via their mobile banking app
  • Utilize active listening skills to provide high quality, high touch service to clients and internals over the phone and by email with all aspects of the online experience
  • Research, follow-up, and resolve client inquiries and issues through usage of multiple systems, often simultaneously, to provide quick and thorough services in a timely and professional manner
  • Front line of defense in evaluating client data to identify and prevent fraudulent activity and confidently single out fraudsters

Chase Associate Banker

Chase
01.2018 - 10.2022
  • Completed highly accurate, high-volume money counts to balance teller drawers, ATM cash, and transactions via manual and machine-driven approaches
  • Trained new hires on customer service policies and procedures
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud

Starbucks Supervisor

Starbucks
04.2017 - 10.2022
  • Applied strong leadership talents and problem-solving skills by maintaining team efficiency and organized workflows to exceed established targets
  • Monitored workflow by evaluating employee performance, coaching, and training to improve employee time management and increase productivity
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

High School Diploma -

Glendale High School
Glendale, AZ
05.2013

Skills

  • Credential and Data Verification
  • Fraud Prevention
  • Policy and Procedure Adherence
  • System Documentation
  • Client Needs Assessment
  • Complex Problem-Solving and Complaint Resolution

Timeline

Digital Client Service Associate

JPMorgan Chase
10.2022 - Current

Chase Associate Banker

Chase
01.2018 - 10.2022

Starbucks Supervisor

Starbucks
04.2017 - 10.2022

High School Diploma -

Glendale High School

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Natalie Aceves