NATALIE ACOSTA-GONZALES
Wilmington,CA
Summary
Dynamic professional with extensive experience in people leadership and personal care, notably at Lakeshore Learning LLC. Proven track record in enhancing team performance and operational efficiency. Skilled in conflict resolution and merchandising, consistently achieving sales goals while fostering a positive work environment. Committed to delivering exceptional client experiences through effective communication and strategic planning.
Overview
28
28
years of professional experience
Work History
Caregiver
Self Employed Web
Wilmington, CA
01.2024 - 08.2024
- Assisted clients with daily living activities and personal care needs.
- Monitored client health by recording vital signs and reporting changes.
- Provided companionship and emotional support to enhance client quality of life.
- Maintained a clean and safe environment in client homes and facilities.
- Communicated effectively with families to discuss client progress and needs.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Built strong and trusting rapport with clients and loved ones.
Assistant Manager, Order Department
Lakeshore Learning LLC
Carson, CA
07.2022 - 07.2023
- Managed data entry operations with a team of 3 leaders and 27 associates to optimize workflow.
Audited reports for effective order processing and resolution of discrepancies.
Scheduled monthly individual meetings to review performance metrics and deliver feedback.
Ensured adherence to established company policies and data entry protocols.
Conducted skill development trainings to elevate team competencies and performance levels. - Implemented standard operating procedures to maintain quality and compliance.
- Collaborated with management to streamline processes and improve efficiency.
- Provided support during performance reviews and employee feedback sessions.
- Facilitated communication between departments to ensure smooth workflow.
- Resolved customer inquiries and issues in a timely manner to enhance satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Janie & Jack
Torrance, CA
09.2018 - 07.2022
- Opened location and led team to achieve sales goals through strategic planning and execution.
Managed client experience and high merchandising standards to enhance overall satisfaction.
Coached and developed associates, completing hiring and training processes for all staff.
Rolled out company initiatives to improve customer experience and operational functions.
Successfully managed two locations over one quarter, ensuring consistent performance. - Developed and implemented operational strategies for retail performance improvement.
- Oversaw inventory management, ensuring optimal stock levels across all locations.
- Analyzed sales trends to inform product selection and merchandising strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Store Manager
Soma Intimates
Torrance, CA
05.2016 - 01.2018
- Primarily responsible for managing the sales, operations, human resources, and asset functions of the store to ensure a great customer experience and overall profitability.
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Implemented visual merchandising standards to create appealing displays.
- Conducted regular performance evaluations and provided constructive feedback.
- Coordinated promotional events to boost customer engagement and sales.
- Fostered a positive work environment through effective team communication.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Ann Taylor
Rolling Hills Estates, CA
01.1997 - 01.2015
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Implemented visual merchandising standards to create appealing displays.
- Conducted regular performance evaluations and provided constructive feedback.
- Fostered a positive work environment through effective team communication.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
Education
High School diploma -
Long Beach Polytechnic High School
01.1994
Skills
- People leadership
- Personal care
- Time management
- Multitasking and organization
- Problem-solving
- Autism support
- Reliability and punctuality
- Verbal and written communication
- Effective communication
- Team collaboration
- Networking and recruitment
- Conflict resolution
- Sales expertise
- Merchandising proficiency
- Organizational efficiency
- Results orientation
Accomplishments
- At Janie & Jack, my team received awards for being in the top 25 stores to exceed sales plan.
- Oversaw 2 stores in the 4th quarter and exceeded quarterly goals in both locations.
- Opened a brand new location for the Janie & Jack brand. Also assisted in the openings of 3 other boutiques.
- Promoted to Assistant Manager after 2 years in the part time Sales Associate role.
- Promoted to Senior Assistant Manager after 10 months in the Assistant Manager role.
- Promoted to Store Manager after 3 years in the Senior Assistant Manager role.
- While at Ann Taylor, I was chosen to be a Coaching Store Manager (CSM) within the region.
- Earned numerous Prominent Performances, BRAVO’s and Ensemble awards throughout my tenure as Store Manager while at Ann Taylor.
- Earned the Chic Start Award 2 years in a row at Ann Taylor.
- Helped with the training and development of many associates who were promoted within the brand both at Ann Taylor and Soma.
References
References available upon request.
Timeline
Caregiver
Self Employed Web
01.2024 - 08.2024
Assistant Manager, Order Department
Lakeshore Learning LLC
07.2022 - 07.2023
General Manager
Janie & Jack
09.2018 - 07.2022
Store Manager
Soma Intimates
05.2016 - 01.2018
Store Manager
Ann Taylor
01.1997 - 01.2015
High School diploma -
Long Beach Polytechnic High School
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