NATALIE ADAMS
New Jersey,USA
Summary
Professional analyst with focus on revenue cycle management, prepared to drive operational improvements and financial accuracy. Brings comprehensive experience in data analysis and process optimization. Known for strong team collaboration and adaptability to evolving business needs. Skills include problem-solving, communication, and proficiency in revenue cycle tools. With strong expertise in analyzing financial data and improving billing and collection processes. Known for fostering team collaboration and driving results, adaptable to changing needs, ensuring seamless coordination. Skillset includes revenue cycle management, financial reporting, data analysis, and process optimization, combined with proactive and reliable approach to achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Revenue Cycle Analyst/Revenue Cycle Management Department
New York University College of Dentistry
05.2019 - Current
- Complete transmittal for Funds i.e. insurance checks received for deposit Identifies un-allocated insurance payments
- Identifies un-allocated insurance payments and provide reporting
- Assist and inform Clinic Managers with questions pertaining to claims
- Identifies EHR related issues or concerns preventing allocation of payments
- Review incorrect Remittance processing allocations via Insurance disbursement reports
- Notating and following up pending un-allocated insurance payments for various carriers
- Reporting examples of changes or variances noticed on the Exceptions Remittance Reports
- Providing coverage as needed when an Analyst on the team is on leave
- Working in conjunction with both the insurance and Accounts receivable teams
- Working within the Revenue Cycle Management team to develop new processes
- Communicating any changes or new information to Directors
- 835 claim submission/EDI Remittance Processing
- Provided valuable insights to leadership by analyzing key performance indicators related to the revenue cycle process.
- Provided exceptional customer service when addressing patient inquiries or concerns, fostering trust and satisfaction in the billing process.
- Managed appeals process effectively, successfully overturning denied claims to secure payment for services rendered.
- Communicated revenue cycle information to non-technical audiences in easily-understood terms.
- Analyzed financial and statistical data related to revenue cycle, creating in-depth reports to show KPIs.
- Supported timely claim submission by reviewing and validating all relevant billing information.
- Optimized charge capture procedures, contributing to more accurate billing statements and higher collection rates.
- Assisted in staff training and development, sharing best practices for revenue cycle management within the team.
- Enhanced revenue cycle efficiency by streamlining processes and identifying areas for improvement.
- Tracked and reported variances between revenue plans and actuals.
- Used Dental Exchange and RCM solutions to identify financial trends.
Clinic Manager/Patient Centered Care Services
New York University College of Dentistry
09.2015 - 05.2019
- Oversee and Manage the day to day operations for New Patient Registration /Special Patient Care/ Oral Medicine/ Radiology and Concierge Services.
- Collaborate with various departments throughout the Colleges to improve upon services and ensure patient care is delivered in a timely and appropriate manner
- Management of departmental developing and implementing strategic systems, facilitating JCAHO/DOH and OSHA standards.
- Manage and ensure continued clinical revenue productivity
- Handling of various payment transactions and Bank Reconciliation
- Authorize special payment arrangement and or adjustments to accounts
- Developed new office guidelines and protocols
- Daily interaction, consultation, problem solving with Administrative Directors, Faculty and DDS students to improve upon Patient Centered Care incentives.
- Responsible for the resolution of patient concerns and or problems
- Direct and manage daily staff activities /progress
- Created individual staff development plans
- Responsible for the on boarding and training orientations for new hires
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Administrator/Department of Dental & Oral Surgery
Brookdale Hospital & Medical Center
01.2010 - 09.2015
- Increased profits by 13 percent in one year through concentration and restructure of business line.
- Developed and rolled out new policies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Worked directly with stakeholders to achieve contract agreements which ultimately increased volume. Hired and trained staff.
- Direct supervision of administrative coordinator, dental assistants and clerical staff.
- Interacted with various departments
- Handles patient complaints and problems.
- Responsible for supply maintenance, inventory and equipment.
- Interaction with various vendors
- Created new revenue stream through community outreach
- Assisted with grant writing
- Approved and signed off on payroll
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Education
Bachelor of Science - Business Administration
St. Francis College
Brooklyn, NY01.2008
Certificate - leadership
NYU School of Professional Studies
Python Certificate Training
New York University
New York, NY07-2024
Data Analytics
Coursera
New York, NY08-2024
Skills
- Advanced Microsoft Word proficiency
- Efficient data entry at 65 wpm
- IDX web MasterFlow Cast
- ERASDentech/Dentrix/Axium
- Medical Manager Marketing
- Kronos/MYTime
- Proficient in EDI and EHR systems
Accomplishments
- Identified systematic issues resulting in over allocations and mis allocation of claims
- Increased patient volume and revenue by focusing on patient accessibility and retention.
- Developed employee knowledge of patient registration via monthly audit.
- Successfully created FTE positions which increased and extended hours of service.
- Re- Structure of the NYU STU-DENT Plan Process and guidelines.
- Conducted College-wide staff training in A.
- Updated Marketing of the NON-NYU Student Plan Web Portal.
- American Dental coder’s association member.
- Revenue Cycle Management committee member.
- Creation of Various Departmental SOPS
- Decreased outstanding un-allocated insurance balances
Affiliations
- Member of New York Association of Ambulatory Care
- American Dental Coders Association Member
- RCM support Forum group
Timeline
Revenue Cycle Analyst/Revenue Cycle Management Department
New York University College of Dentistry
05.2019 - Current
Clinic Manager/Patient Centered Care Services
New York University College of Dentistry
09.2015 - 05.2019
Administrator/Department of Dental & Oral Surgery
Brookdale Hospital & Medical Center
01.2010 - 09.2015
Bachelor of Science - Business Administration
St. Francis College
Certificate - leadership
NYU School of Professional Studies
Python Certificate Training
New York University
Data Analytics
Coursera
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