Natalie Adams
Glenwood,WV
Summary
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Manager Weight & Inspections
XPO Logistics
01.2022 - Current
- Lead 26-member team in freight classification, ensuring NMFTA and DOT compliance. Implement strategic initiatives, driving 85% accuracy improvement and $3M revenue growth.
- Oversee meticulous product analysis, including HAZMAT, for precise classification across states. Maintain comprehensive P&L reports highlighting the team’s impact.
- Spearhead new training initiatives, enhancing classification accuracy. Continuously improving processes, fostering operational excellence and customer satisfaction.
- Engage in daily customer relations, balancing regulatory compliance with client needs. Foster team collaboration to ensure adherence to company policies and standards.
- Implement strategic initiatives to boost accuracy and drive revenue growth. Refine operational processes, resulting in improved performance and financial outcomes.
- Oversee performance evaluations and process refinement, yielding significant operational efficiency gains. Implement strategic initiatives to drive revenue growth.
Freight Classification Specialist Lead
XPO Logistics
03.2017 - 12.2021
- Secured over $1M in profitability revenue in just one year.
- Led freight classification operations, securing over $1M in profitability revenue within a year through efficient inspections and exact NMFC application.
- Analyzed shipment data, BOLs, and NMFC guidelines to ensure precise classification, enhancing revenue recovery and operational efficiency.
- Meticulously reviewed inspection reports, finding potential issues and implementing corrective measures to support classification accuracy.
- Leveraged PC-based software and handheld devices to streamline inspection processes, boosting overall productivity and data management.
- Coordinated with Account Executives and customers, providing comprehensive documentation and images to support classification decisions.
- Led freight classification operations, securing over $1M in profitability revenue within a year through efficient inspections and exact NMFC application.
Collection Specialist
American Red Cross
01.2015 - 02.2017
Operations Manager
B&N Trucking
01.2013 - 01.2015
- Led daily operations, overseeing material management, budgets, and customer accounts while keeping high efficiency in driver route coordination.
- Optimized logistics processes, enhancing product shipment efficiency and significantly reducing delivery times for improved customer satisfaction.
- Implemented new route planning software, streamlining fleet management and boosting overall operational productivity for 8 combination vehicles.
- Analyzed market trends to negotiate competitive rates with brokers, resulting in substantial cost savings and increased profit margins.
- Fostered strong relationships with drivers, clients, and brokers, creating a cohesive team environment that drove operational excellence.
Sr. Commercial & Industrial Tech II, Scheduler Associate Commerical
American Electric Power
06.2006 - 06.2014
- Escalated Energy Consumption & Led field operation customer service personnel along with other employees through the analysis and resolution of Commercial & Industrial customer issues.
- Coordinated all efforts to achieve positive and productive results promptly, processing customer requests for service and upgrades efficiently.
- Gathered vital information towards technical requirements for such services, providing comprehensive explanations of policies.
- Controlled customer correspondence and calculated electric bills, including adjustments.
- Collaborated with regional personnel while keeping customer accounts and preparing estimates.
- Utility design of single and three phase power
Office Manager
Clary's Construction
01.2001 - 05.2006
Education
Bachelor Of Applied Science - Operations Management
Marshall University
Huntington, WVAssociate of Applied Science - Electrical Power Technology
Bismarck State College
12.2010
Skills
- Analytical (Expert), MS Office (Experienced), NMFC (Expert), Communication (Expert), Organization (Expert), Project planning (Experienced), Conflict resolution (Expert), Decision-making (Expert), Team management (Expert), Teambuilding (Experienced), Performance reporting (Expert), Cost reduction (Experienced), Incident management, Policy implementation, Power BI, Process improvement, Staff development, Systems implementation, Solutions development, Utility Tariffs, and Right of Ways
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Performance management
- Operational management
- Personnel management
- Safety protocol
- Leadership skills
- Policies and procedures
- Leadership development
- Client relationship building
Awards
Employee Excellence Award from XPO, STEM Award from Bismarck State College
LINKS
LinkedIn: www.linkedin.com/in/nataliehuff1977
Certification
Project Management
Timeline
Regional Manager Weight & Inspections
XPO Logistics
01.2022 - Current
Freight Classification Specialist Lead
XPO Logistics
03.2017 - 12.2021
Collection Specialist
American Red Cross
01.2015 - 02.2017
Operations Manager
B&N Trucking
01.2013 - 01.2015
Sr. Commercial & Industrial Tech II, Scheduler Associate Commerical
American Electric Power
06.2006 - 06.2014
Office Manager
Clary's Construction
01.2001 - 05.2006
Associate of Applied Science - Electrical Power Technology
Bismarck State College
Bachelor Of Applied Science - Operations Management
Marshall University
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