Natalie Alba
Austin,TX
Summary
Seeking a position that will utilize my leadership experience and customer service skills within a professional environment.. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.
Overview
17
17
years of professional experience
Work History
Director of Operations
New Life Institute
03.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Spa Manager
Bastrop Skin Care
01.2010 - 01.2011
- Managed day to day operations of spa consisting of five employees
- Conducted product and service sales with customers
- Established monthly sales goals for staff and monitored progress
- Performed training and onboarding of employees
- Communicated business progress with spa owner on a weekly basis
- Fostered and developed relationships with spa product representatives
- Maintained inventory of spa products
- Established and maintained maintenance schedule for equipment
- Performed spa services such as laser hair removal, facials, etc.
- Utilized promotions, print and digital marketing to attract new clients.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Assistant Manager
American Laser Centers
01.2007 - 01.2010
- Perform treatments in accordance with clinic protocols
- Provide effective client communication
- Provide client consultations including hair growth cycles in accordance with training
- Ensure accurate and thorough patient chart entries
- Communicate with Clinic Manager regarding any patient concerns
- Participate in increasing sales revenues through upgrades and consultations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Esthetician License -
The Paul Mitchell Academy At Austin
2006
Business Management
Austin Community College
1998
Skills
- Sales and Administration
- Customer Relations
- Front Desk Management
- Sales and Marketing Coordinator
- Operations Oversight
- Product Development
- Staff Development
References
Loise King Waller, PhD loisewaller@lkwallerphd.com
(512) 797-4544
Lori Perry bbs.lorip@gmail.com
(512) 925-3650
Timeline
Director of Operations
New Life Institute
03.2019 - Current
Spa Manager
Bastrop Skin Care
01.2010 - 01.2011
Assistant Manager
American Laser Centers
01.2007 - 01.2010
Esthetician License -
The Paul Mitchell Academy At Austin
Business Management
Austin Community College
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