Natalie Alcantar
Fallbrook,CA
Summary
Professional with experience in guiding individuals through recovery processes. Skilled in motivational interviewing, crisis intervention, and personalized care planning. Strong focus on team collaboration and achieving results. Flexible and dependable, adapting to changing needs while fostering supportive environment. Highly capable in building trust and rapport with clients, ensuring effective communication and progress.
Overview
9
9
years of professional experience
Work History
Recovery Coach
Crestwood Behavorial Health
01.2022 - Current
- Encourage clients a sense of responsibility for their recovery journey by teaching them essential coping skills.
- Conduct hourly wellness check-ins to monitor clients well-being and address immediate needs.
- Provide rehabilitation groups.
- Assist in crisis intervention.
- Charting on clients weekly progress.
- Encourage clients to reach their weekly goals to attend groups, exercise, hygiene, stress management techniques and mindfulness practices.
Caregiver
Carerite Group Home
06.2019 - 01.2022
- Administered and managed clients medications, ensuring accurate dosages and adherence to prescribed schedules.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- De-escalated client behaviors by utilizing effective calming techniques and conflict resolution strategies.
- Administered PRN medications as needed, following prescribed protocols and client care plans.
Customer Service Representative
Student Loan Services
09.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed extensive knowledge of loan forgiveness programs to assist client in determining eligibility and navigating the application process.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met daily quota of 40 clients application printed, reviewed, mailed and called clients to provide them with the next steps.
Education
Associate of Science - Criminal Justice
ITT Technical Institute
San Diego, CA09-2012
Skills
- Problem-solving abilities
- Excellent communication
- Active listening
- Adaptability and flexibility
- Conflict resolution
- Crisis intervention
- Written communication
- Clinical supervision
Languages
Spanish
Native or Bilingual
Timeline
Recovery Coach
Crestwood Behavorial Health
01.2022 - Current
Caregiver
Carerite Group Home
06.2019 - 01.2022
Customer Service Representative
Student Loan Services
09.2015 - 01.2018
Associate of Science - Criminal Justice
ITT Technical Institute
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