Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Natalie Alexander

Louisville,KY

Summary

Highly skilled and results-driven Customer Service Representative (with specialty in healthcare) with a proven track record of delivering exceptional customer service and resolving inquiries.


Overview

9
9
years of professional experience
1
1
Certificate

Work History

Certified Pharmacy Technician

Walgreens
12.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Customer Service Representative II

Anthem Blue Cross BlueShield
03.2020 - Current
  • Assisting members and providers with explanations of benefits, claim concerns and finding care
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Work remote with little to no supervision
  • Inbound outbound calls
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Job File Coordinator

Servpro
05.2019 - 02.2020
  • Work with insurance companies on claims for water, fire and mold remediation
  • Verbal briefings with adjusters
  • Writing and sending mitigation and reconstruction estimates
  • Structural cleanings and demos as well as reconstruction
  • Setting and operating drying equipment.

Material Handler

Accumetrics
02.2018 - 05.2019
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.

Warehouse Manager

Ruffle Girl Inc
04.2016 - 02.2018
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

Assistant Manager

CVS Health CVS/Pharmacy
02.2014 - 02.2016
  • Recruiting and hiring
  • Completing daily task
  • Receiving vendors
  • Supervising customer service reps
  • Assisting in pharmacy as a supervising technician
  • Coaching and counseling
  • Accomplishments
  • My customer service impact was exceedingly well keeping the customers happy allowing the customers to become repeat and loyal patrons.

Education

High School Diploma -

Elizabthtown High School
Elizabethtown, KY
05.2004

Skills

  • Leadership
  • Customer Service
  • Inventory Management
  • Recruiting , Hiring and training
  • Microsoft Office (10 years)
  • Microsoft Word (10 years)
  • Google Docs (5 years)
  • Excel (10 years)
  • Phones (10 years)
  • Insurance (4 years)
  • Pharmacy software (2 years)

Accomplishments

  • Repeatedly exceed my daily rate
  • Promoted from level 1 to level 3 in less than a year
  • Nationally certified in less than 4 months of employment


Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walgreens
12.2022 - Current

Customer Service Representative II

Anthem Blue Cross BlueShield
03.2020 - Current

Job File Coordinator

Servpro
05.2019 - 02.2020

Material Handler

Accumetrics
02.2018 - 05.2019

Warehouse Manager

Ruffle Girl Inc
04.2016 - 02.2018

Assistant Manager

CVS Health CVS/Pharmacy
02.2014 - 02.2016

High School Diploma -

Elizabthtown High School

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