Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NATALIE ALFERS

Louisville,KY

Summary

Experienced office manager with a strong background in administrative roles. Adept at implementing industry best practices and procedures. Demonstrated leadership skills in managing financial, personnel, and clerical tasks. Proven ability to effectively oversee and streamline operations for optimal efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Stoneway LLC
05.2021 - Current
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
  • Prepared reports on office expenses, budget variances, and operational performance for senior management review
  • Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
  • Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
  • Managed the office budget, tracking expenses and identifying areas for cost-saving measures
  • Cross checking payroll reports and account balance reports
  • In charge of reports for expenses on racehorses and broodmares
  • Track racehorses and keep track of purse money to be collected
  • Check office emails and answer incoming calls
  • Audit vet bills
  • Audit employee expense checks for equipment and maintenance repairs
  • Contact racetracks and request purse money, send all necessary paperwork required
  • Track horses going to sale, sale price, date sold, and keep spreadsheets updated
  • Quarterly reports for horse spreadsheets, financials, racing review, and change or location/status

Front Office Specialist

BRIDGEMILL NEUROLOGICAL ASSOCIATES
03.2020 - 04.2021
  • Check In, collect payments, insurance information, and demographics
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient appointments
  • Greet patients and visitors
  • Obtain demographics and insurance information
  • Assisted with Medical Billing and Coding
  • Obtained all medical records for new patient appointments
  • Verify Insurance and obtain authorization

Front Office Specialist

PINNACLE ORTHOPAEDICS
09.2018 - 03.2020
  • Check patients out and answer any questions they have regarding their visit
  • Answer telephones and direct calls to appropriate staff
  • Greet patients and visitors
  • Verify Insurance and obtain authorization
  • Check In, collect payments, insurance information, and demographics
  • Take patients back for therapists
  • Keep payment log
  • Keep track of Medicare visits for patients
  • Hear and resolve complaints from patients

Front Office Specialist

WELLSTAR
12.2017 - 09.2018
  • Check patients out and answer any questions they have regarding their visit
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient appointments
  • Greet patients and visitors
  • Obtain demographics and insurance information
  • Transmit correspondence or medical records by mail, e-mail, or fax

Front Office Coordinator

REBOUND PHYSICAL THERAPY
08.2015 - 12.2017
  • Schedule and confirm patient appointments
  • Greet patients and visitors
  • Register patients at check in, obtained demographics, and insurance information
  • Verify Insurance and obtain authorization
  • Check patients out and answered patient questions regarding their treatment
  • Keep payment log and made weekly deposits to the bank
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Send 1500 forms and patient notes to insurance companies
  • Upload 1500 forms and notes for worker's compensation patients in Align
  • Arrive patients and add patient appointments in Align
  • Answer telephones and direct calls to appropriate staff

Front Office Assistant

BAPTIST MEDICAL ASSOCIATES
06.2013 - 07.2014
  • Checked patients out and answered any questions they had regarding their visit
  • Scheduled and confirmed patient appointments
  • Answered telephones and directed calls to appropriate staff
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Check In, collect copays, insurance information, and demographics
  • Handled all RAI's and Error Logs
  • Hear and resolve complaints from patients
  • Retrieve patient medical records for physicians, technicians, or other medical personnel

Externship

BMA Louisville Cardiology Group
01.2013 - 12.2013
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Retrieve patient medical records for physicians, technicians, or other medical personnel
  • Obtained pre-certifications from insurance companies

Education

Medical Office Assistant Diploma -

ATA College
Louisville, KY
08.2013

Skills

  • Proficient in QuickBooks
  • Experience with Quicken
  • Proficient in Microsoft Office
  • Excel spreadsheet management
  • Proficient in operating multi-line phone systems
  • Experienced in high-pressure situations
  • Collaborative team member
  • Adaptable
  • Quick to adjust strategies
  • Proven dependability
  • Dedicated professional
  • Patient scheduling management
  • Insurance eligibility verification
  • Proficient in managing multiple tasks
  • Proficient in EMR systems
  • Experienced in software tools
  • Proficient in EPIC
  • Understanding of clinical language
  • Pharmacological knowledge application
  • Comprehensive account reconciliation
  • Accounts receivable processing
  • Vendor relationship management
  • Talent acquisition
  • Oral and writing communication
  • Documentation and control

Certification

  • HIPAA, 01/01/13
  • CMS 1500 FORM, 02/01/13

Timeline

Office Manager

Stoneway LLC
05.2021 - Current

Front Office Specialist

BRIDGEMILL NEUROLOGICAL ASSOCIATES
03.2020 - 04.2021

Front Office Specialist

PINNACLE ORTHOPAEDICS
09.2018 - 03.2020

Front Office Specialist

WELLSTAR
12.2017 - 09.2018

Front Office Coordinator

REBOUND PHYSICAL THERAPY
08.2015 - 12.2017

Front Office Assistant

BAPTIST MEDICAL ASSOCIATES
06.2013 - 07.2014

Externship

BMA Louisville Cardiology Group
01.2013 - 12.2013

Medical Office Assistant Diploma -

ATA College

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