NATALIE ALFONSO
Miami,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
OFFICE MANAGER /Executive Assistant
SELEM CENTER, LLC
12.2010 - Current
- Streamlined executive communication by managing emails, high volume phone calls, and scheduling appointments.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Organized and coordinated monthly meetings using a strict accurate and balanced calendar.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Used Microsoft Office to produce monthly invoices, reports, and other deliverables.
Education
MASTERS IN PUBLIC HEALTH -
KAPLAN UNIVERISTY
07.2016
BACHELORS IN HEALTH SERVICES ADMINISTRATION -
KAPLAN UNIVERISTY
07.2012
Skills
- Decision Making
- Software Proficiency
- Customer Service
- Billing
- Data Entry
- Office Management
- Compliance Monitoring
- Bookkeeping
- Training and Coaching
- Organizational Skills
- Scheduling and Calendar Management
- Travel Coordination
Languages
Spanish
Software
Microsoft Office
Adobe Reader
Microsoft Edge
Google Docs
Social Media
Excel
Operating systems
Timeline
OFFICE MANAGER /Executive Assistant
SELEM CENTER, LLC
12.2010 - Current
MASTERS IN PUBLIC HEALTH -
KAPLAN UNIVERISTY
BACHELORS IN HEALTH SERVICES ADMINISTRATION -
KAPLAN UNIVERISTY
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