NATALIE ALMONTE

• Provide administrative support to the practice physicians and management.
• Create Templates and block schedules for assigned Providers (2 MD’s and 1 Nurse Practitioner).
• Answer telephone calls.
• Check patients in and out.
• Schedule follow up appointments.
• Verify Insurances prior to visits.
• Obtain prior authorizations for Medications and Procedures.
• Scan all necessary documents into EPIC.
• Create checklists for patients prior to appointments with all FGP required documents and Hospital policies.
• Check incoming my-chart messages for providers and assist patients.
• Monitors Department Appointment Report (DAR)
• Perform other duties as needed.

• Medical secretary to 2 Urologists
• Organize paperwork such as charts and reports for office and patient needs.
• Schedule patient appointments and place reminder calls to deliver exceptional customer experience.
• Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Support office staff and operational requirements with administrative tasks.
• Conduct insurance verification and preauthorization and manage patient charts.
• Carry out front office duties utilizing data entry skills in framework of medical database.
• Locate, check in and pulled medical records for patient appointments and incomplete charts.
• Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
• Convert paper charts into digital files and uploaded to EMR system.
• Develop and managed accurate and confidential patient records.
• Keep organized documentation of prescription refill information for office of 2 physicians.

• Check patient insurance and collect pre-authorizations from providers.
• Call Insurances prior to surgeries for authorization clearance.
• Gather current medical information and review histories to gather details for surgeons.
• Distribute treatment and procedural information to patients.
• Manage patient check-in and check-out procedures and process payments.
• Schedule follow-up appointments as designated by physician.
• Coordinate work processes and route paperwork to appropriate physicians and staff members.
• Create and maintain accurate and confidential patient files according to regulatory mandates.
• Manage front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Answer phone calls to schedule appointments and address patient inquiries.
• Contact other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
• Coordinate office schedules for new patients, diagnostic assessments and procedures.
• Prepare new charts, update existing charts and manage records transfers between offices.
• Communicate with patients to gather intake data and verify chart information.
• Help patients complete paperwork and explain processes and procedures.

- Oversee and manage the scheduling of clients for their psychiatric evaluations and medication appointments.

• Analyze scheduling data to ensure staff are optimally utilizing available staffing resources and provide actionable insights to senior leadership.
• Assess staffing needs based on current patient volume as well as projecting the future needs based on intake and discharge volume as well is historical data and metrics.
• Collaborate with over 15 Prescribers and key administrative staff to set up appointments by phone, virtually or in-person.
• Generate scheduling reports, including tracking of scheduling success metrics, and share with leadership team.
• Proactively oversees and monitors scheduling through holidays and vacations and anticipates additional scheduling needs.
• Demonstrates flexibility in response to unexpected changes and requests related to workload, emergencies, staffing and scheduling.
• Exercise critical thinking skills and judgment in problem solving.

• Greet and assist on sight guests
• Screen and answer phone calls, take messages, and relay information
• Conduct interviews and train new employee hires for reception position
• Create and approve work schedules for reception staff
• Prepare paperwork for intake process
• Oversee and manage the providers panels in efforts to improve operational management systems, processes and practices
• Create referrals and cases
• Assist program director with Utilization Reviews

• Responsible for patient registration and general record keeping (entered and updated demographics information in ECW system)
• Checked patients in and out for sessions with providers
• Scheduled appointments for patients
• Answered calls and directed calls to appropriate staff
• Verified insurances, recorded deductibles, and collected copayments
• Scanned patients document in charts