Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Alvarado

Customer Service Liaison
Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of post-secondary education
8
8
years of professional experience

Work History

Member Services Coordinator

Girl Scouts Arizona Cactus Pine Council
Phoenix, AZ
11.2018 - 05.2021
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided ongoing guest service, including troop placement and new leader advice.
  • Exhibited high energy and professionalism when dealing with all levels of council members, girls and staff.
  • Enlisted support of volunteers and collaborated with schools and community groups.
  • Liaised with community members, recommending resources and programs.

Customer Service Representative

Emtek Products (ASSA ABLOY)
City of Industry, CA
02.2017 - 05.2018
  • Handled over 90 calls per shift engaging with new customers, retrieving customer data, presenting relevant product information and placing detailed orders.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

S&S Activewear
Santa Fe Springs, CA
11.2015 - 12.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer T-shirt and garments needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Customer Service Specialist

OCTA (Orange County Transit Association)
Brea, CA
09.2014 - 05.2016
  • Handled incoming calls and emails from customers regarding detailed bus routes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Coordinated dispatching of OCTA drivers to maintain a operating a city bus route.

Sales Representative

Chu's Packaging
Santa Fe Springs, CA
12.2012 - 05.2013
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Education

High School Diploma -

California High School
Whittier, CA
09.2009 - 06.2013

No Degree - Business Administration

Fullerton College
Fullerton, CA
09.2014 - 02.2016

Skills

    POS systems expert

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Timeline

Member Services Coordinator

Girl Scouts Arizona Cactus Pine Council
11.2018 - 05.2021

Customer Service Representative

Emtek Products (ASSA ABLOY)
02.2017 - 05.2018

Customer Service Representative

S&S Activewear
11.2015 - 12.2017

Customer Service Specialist

OCTA (Orange County Transit Association)
09.2014 - 05.2016

No Degree - Business Administration

Fullerton College
09.2014 - 02.2016

Sales Representative

Chu's Packaging
12.2012 - 05.2013

High School Diploma -

California High School
09.2009 - 06.2013

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Natalie AlvaradoCustomer Service Liaison