Summary
Overview
Work History
Education
Skills
Timeline

Natalie Alvarado

Grovetown,GA

Summary

Accomplished Department Manager at Walmart, adept in staff management and customer engagement, significantly improved customer satisfaction through proactive issue resolution strategies. Expert in team supervision and problem-solving, fostering a professional work environment and enhancing operational efficiency. Skilled in training and mentoring, achieving notable performance improvements across teams.

Overview

7
7
years of professional experience

Work History

Department Manager Online Grocery

Walmart
12.2021 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Increased customer satisfaction with proactive issue resolution strategies.

Shift Leader Manager

The Meadows Frozen Custard
08.2020 - 04.2021
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Crew Team Member

Dunkin' Donuts
11.2017 - 02.2018
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.

Education

Certification - Medical Assistant

Miller-Motte College , Augusta, GA
05.2023

High School Diploma -

Evans High School, Evans, GA
05.2020

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Safety and Security
  • Training and mentoring
  • Customer Engagement
  • Work Planning and Organization
  • Coaching and Mentoring
  • Scheduling
  • Workflow Coordination
  • Strategies and goals

Timeline

Department Manager Online Grocery - Walmart
12.2021 - Current
Shift Leader Manager - The Meadows Frozen Custard
08.2020 - 04.2021
Crew Team Member - Dunkin' Donuts
11.2017 - 02.2018
Miller-Motte College - Certification , Medical Assistant
Evans High School - High School Diploma,
Natalie Alvarado