Hi, I’m
Natalie Alvarez
Cleburne
Summary
Customer-focused professional with over 10 years of experience in building trust and managing cross-functional relationships in healthcare and education. Proven ability to translate complex needs into actionable strategies, resulting in measurable outcomes. Skilled in navigating regulated systems and optimizing customer journeys to enhance access and efficiency. Committed to delivering mission-driven solutions that support organizational goals and improve client experiences.
Overview
10
years of professional experience
1
Certification
Work History
Cleburne Independent School DistrictCleburne
School-Based Occupational Therapist
08.2021 - Current
Job overview
- Engaged with administrators, educators, specialists, and families across four campuses, utilizing cross-functional teamwork to drive change and achieve goals.
- Educated students and staff on integration of assistive technology tools (e.g., speech-to-text, educational apps, device-based accommodations), fostering independent and successful engagement
- Delivered scalable, data-driven professional development presentations aligned with school and district priorities.
- Advanced staffing strategies by leveraging time study metrics, culminating in two new hires within two years.
- Onboarded and mentored new team members.
- Contributed to multidisciplinary team meetings through presentation of findings and formulation of client-specific recommendations.
Hopscotch Pediatric Therapy, LLCGranbury
Owner and Clinical Provider
10.2019 - 09.2021
Job overview
- Established and managed a client-focused pediatric occupational therapy home health business, overseeing all facets of the customer experience, from initial referral to discharge.
- Negotiated insurer contracts and enhanced processes to provide a reliable, high-quality experience.
- Managed business operations with a deep commitment to each family’s unique healthcare journey.
- Cultivated and sustained client relationships while establishing client-specific objectives to help them achieve success and reach their goals.
Education
Texas Woman's UniversityDallas, TX
Master of Occupational Therapy
12-2014
University of North TexasDenton, TX
Bachelor of Science from Development And Family Studies
05-2011
Skills
- Customer engagement and success
- Self-starter with a proactive mindset
- Strategic planning and organization
- Calendar and workflow management
- Data-driven decision-making
- Goal setting and achievement
- Presentation design and delivery
- Trusted advisor to leadership teams
- Cross-functional teamwork
- Excellent written and verbal communication
- Proficient in Microsoft Office Suite
Accomplishments
Co-authored an article in The Open Journal of Occupational Therapy in 2015.
Certification
- Registered Occupational Therapist (OTR)
Timeline
School-Based Occupational Therapist
Cleburne Independent School District
08.2021 - Current
Owner and Clinical Provider
Hopscotch Pediatric Therapy, LLC
10.2019 - 09.2021
Texas Woman's University
Master of Occupational Therapy
University of North Texas
Bachelor of Science from Development And Family Studies
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