Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Amy

Grayling,MI

Summary

Dedicated cashier/ server offering food safety knowledge, sales expertise and determination to satisfy every customer. Skilled in memorizing menus, making drinks and promoting customer loyalty.

Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 6 years of experience.

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 6 years of restaurant experience and drive for performance in all areas.

Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Hardworking cashier and server skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 6 years of experience.

Hardworking server with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks. Organized teacher with distinguished understanding of Early Headstart and Headstart classrooms. Successful at working with any size classes to realize comprehensive growth. Kind professional looking to optimize individual student experiences into long-term success.

Overview

11
11
years of professional experience

Work History

Early Head Start Teacher

NMCAA
09.2023 - Current
  • Provided ongoing professional development for staff members by leading workshops on best practices in early childhood education settings.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches.
  • Increased students'' social-emotional development with age-appropriate activities focusing on empathy, self-regulation, and cooperation.
  • Established a nurturing learning environment where children felt safe, supported, and motivated to learn.
  • Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
  • Strengthened student language skills through daily exposure to vocabulary-rich stories, songs, and conversations.
  • Improved student literacy rates by implementing engaging reading activities and strategies.
  • Developed strong relationships with families by maintaining open lines of communication about their child''s progress and addressing concerns promptly.
  • Reduced behavioral issues by creating a positive classroom environment with clear expectations and consistent consequences.
  • Assessed student progress regularly using various assessment tools and adjusted instruction accordingly for optimal growth.
  • Established positive relationships with students and families.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.
  • Modeled positive behavior and communication skills for students.
  • Created safe and nurturing learning environment for preschoolers.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Guided students to develop social, emotional and physical skills.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Supported students in developing self-esteem and self-confidence.
  • Incorporated music, art and literature into curriculum.
  • Developed innovative activities to engage young children in learning process.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Developed and implemented behavior management plans.
  • Assessed student progress and provided feedback on educational development.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Family Preservation Worker

Wellsprings Lutheran Services
03.2023 - 06.2023
  • Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
  • Facilitated successful reunification of children with their families by providing support and resources.
  • Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
  • Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
  • Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
  • Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
  • Maintained confidentiality in accordance with agency policies while handling sensitive client information.
  • Ensured timely completion of required paperwork for accurate reporting purposes and efficient case management processes.
  • Performed home visits regularly to monitor progress in the implementation of case plans and assess ongoing safety concerns.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Developed and implemented strategies to reduce and prevent family conflict.

Delivery Driver

Jimmy John's
09.2021 - 05.2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Notified customers of delays to decrease calls to support.
  • Navigated routes with relevant map programs and GPS systems.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Transported and safely delivered items to prevent damage or loss.
  • Utilized street maps to plan and determine most efficient routes.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Requested signatures or followed touch-free delivery procedures.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Coordinated accurate paperwork and collected payments from customers to meet financial objectives.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Followed company and legal requirements for deliveries, money handling and transportation.

Waitress

Forest Dunes Golf Club
05.2019 - 08.2019
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked order accuracy and food quality before delivering to customers.

Cook/Cashier

Food At North Bound Outfitters
05.2018 - 08.2018
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Operated all kitchen equipment safely to avoid injuries.
  • Placed frequently used food such as coleslaw and meat in proper storage containers and placed perishable items in refrigerator.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Performed work station prep, including refilling coleslaw container and taking the meat out of the cooker and shredding it prior to shift start.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.

Bartender/Waitress

Grayling Countryclub
04.2017 - 08.2017
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.

Cashier/Ice Cream Server

Nibbles
06.2013 - 08.2015
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Bachelor of Science - Sociology: Youth Studies And A Minor in Psychology

Central Michigan University
Mount Pleasant, MI
12.2022

High School Diploma -

Grayling High School
Grayling, MI
05.2017

Skills

  • Effective sales techniques
  • Safe food handling
  • High-volume dining
  • Menu memorization
  • Table setting arrangements
  • Regulatory compliance
  • Menu knowledge
  • Bussing expertise
  • Service prioritization
  • Price memorization
  • Conflict and dispute resolution
  • Liquor, wine and food service
  • Positive Reinforcement
  • Parent-Teacher Communication
  • Infant Care Techniques
  • Play-Based Learning
  • Lesson Planning
  • Decision-Making
  • Classroom Organization
  • Student Engagement and Development
  • Self-Esteem Boosting
  • Excellent Communication
  • Caring and Empathetic Demeanor
  • Communication and Interpersonal Skills
  • Clear and Direct Communication
  • Child CPR and First Aid
  • Conflict Resolution
  • Learning Strategies
  • Parent-Teacher Conferences
  • Creative Thinking
  • Adaptability and Flexibility
  • Emotional Support and Development
  • Multitasking
  • Professionalism
  • Active Listening
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Timeline

Early Head Start Teacher

NMCAA
09.2023 - Current

Family Preservation Worker

Wellsprings Lutheran Services
03.2023 - 06.2023

Delivery Driver

Jimmy John's
09.2021 - 05.2022

Waitress

Forest Dunes Golf Club
05.2019 - 08.2019

Cook/Cashier

Food At North Bound Outfitters
05.2018 - 08.2018

Bartender/Waitress

Grayling Countryclub
04.2017 - 08.2017

Cashier/Ice Cream Server

Nibbles
06.2013 - 08.2015

Bachelor of Science - Sociology: Youth Studies And A Minor in Psychology

Central Michigan University

High School Diploma -

Grayling High School

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