High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Motivated individual with experience in customer service and interpersonal skills. Allowing for a better understanding of our customers needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Always willing to lend a helping hand to my team. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Massage Therapist
Natalie Anderson
05.2017 - Current
Establish my own book of business by marketing myself through one-on-one referrals and social media.
Provided custom massage treatments to clients, tailored to individual needs and preferences.
Follow HIPPA and state regulations
Skillfully perform a wide range of massage and therapy techniques
Consistently continue my education through the American Massage Therapist Association (AMTA) to reinforce and update my skillset.
Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Assessed medical histories and conditions of clients to determine contraindications to massage services.
Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Maintained client treatment records and designed long-term care programs for return customers.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Server/Bartender
Gaetanos
04.2019 - 02.2021
Provided excellent and attentive customer service in order to anticipate guest and restaurant needs
Assisted in the training of new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
Sufficiently operated Heartland Restaurant POS terminals and handle cash drawers
Ensured entire restaurant exceeded State and Federal Health Code regulations and standards.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Commercial Sales Representative
FVF Roofing
10.2019 - 02.2020
Conducted property inspections in order to determine customer quotes
Prepared individual bids for homeowners and insurance companies
Performed sales calls to better understand customer needs while providing information, support and solutions
Presented bids, pricing, and labor required for jobs.
Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Mitigation Technician
All Phase Restoration
04.2020 - 07.2020
Worked safely in disaster environment by adhering to company and quality procedures.
Inspected damaged properties and contents to prepare job action plan.
Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Business Development Manager
All Phase Restoration
03.2021 - 09.2021
Build relationships with decision makers within Multifamily, Commercial, and HOA Management.
Support the Operations Team by helping manage projects to ensure high-quality service
Create growth in reoccurring revenue for the business
Obtain Requests for Proposals and bidding opportunities from high value targets in various relevant markets
Establish partnerships with vendors in order to partner on creative events to benefit client relations
Analyze, measure, and price-out reconstruction and restoration proposals for clients
Entertain clients and host a variety of events to build long-lasting partnerships and establish trust
Generated new business with marketing initiatives and strategic plans.
Business Development and Sales Manager
JNJ Construction
10.2021 - 10.2022
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Managed accounts to retain existing relationships and grow share of business.
Compiled and analyzed data to determine approaches to improve sales and performance.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Organized promotional events and interacted with community to increase sales volume.
Communicated product quality and market comparisons
Facilitated business by implementing practical networking techniques.
Identified business prospects in target markets and developed defined marketing plans to attract new clients.
Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
Presented bids and contracts for potential clients to review during meetings.
Provided day-to-day support for [Type] accounts by answering inquiries, checking availability of products and corresponding with customers via email.
Achieved or exceeded company-defined sales quotas.
Account Manager-BD, Marketing, Sales
Abbotts Cleanup And Restoration
12.2022 - 09.2023
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Educated clients on new products or services to increase customer engagement with brand.
Facilitated client satisfaction and renewed customer relations to drive growth.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Developed and implemented strategies to increase client retention.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Worked with our team to develop Marketing and sales campaigns.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Maintained current knowledge of evolving changes in marketplace.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Contributed to event marketing, sales and brand promotion.
Met existing customers to review current services and expand sales opportunities.
Developed, maintained and utilized diverse client base.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Conducted market research to identify new opportunities and target markets.
Managed budget allocation and resource utilization to maximize marketing ROI.
Mentored local personnel on best practices and protocols to maximize productivity.
Cultivated and maintained strategic alliances with key partners and vendors.
Education
Associate of Applied Science - Massage Therapy
Hocking Community College
Nelsonville, Ohio
05.2017
Skills
Business Development Management New/Existing
Account Manager
Lead Prospecting and Development
Territory Development
Sales and Marketing Analysis
Strategic Partnerships with both clients and vendors
CRM Platforms
Networking Strength
Construction knowledge associated with Interior/Exterior Renovations