Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Natalie Anderson

Lake Nebagamon,WI

Summary

Personable, detail-oriented administrative professional with demonstrated experience in multi-tasking, problem-solving and providing exceptional customer service to individuals with a wide range of needs seeking a position with a company that considers dedication to providing the best in client assistance an asset.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

IndiGO
10.2022 - Current


  • Managed indiGO's service inquiries over the phone and in person with a calm, tactful, and empathetic approach.
  • Kept track of and ensured confidentiality of all service inquiries and client records in online database
  • Recorded, edited and finalized minutes for indiGO’s monthly staff meetings in a prompt, efficient manner
  • Received, sorted, and distributed packages and mail to intended recipients
  • Maintained inventory of office by checking stock, anticipating needed supplies and purchasing supplies
  • Assisted staff with filing, organizing, faxing, and other administrative duties as needed.

Claims Processor

Mary Kraft Staffing and HR Solutions
07.2021 - 12.2021
  • Contracted through Mary Kraft to assist Optum/UnitedHealthcare in the Duluth area with behavioral health claims for Maryland Medicaid
  • Provided claims support by reviewing, researching, processing, and adjusting claims
  • Processed claims accurately and efficiently to meet established productivity and quality goals
  • Effectively communicated with others and worked as a part of a team to resolve issues and meet company expectations
  • Maintained and ensured confidentiality of all personal health information per HIPAA laws

Document Processing Specialist

Smart Data Solutions
10.2020 - 07.2021
  • Accurately identified and indexed a broad scope of medical claims and patient information
  • Reviewed and verified entered data to meet or exceed quality standards
  • Ensured all Personal Health Information was kept confidential per HIPAA
  • Professionally interacted with staff and assisted in other departments when needed

Data Entry Specialist

Smart Data Solutions
02.2019 - 10.2020
  • Accurately entered data using a constant supply of images within the QuickClaim system
  • Reviewed and verified entered data to meet or exceed quality standards
  • Ensured all Personal Health Information was kept confidential per HIPAA
  • Professionally interacted with staff when needed

Education

No Degree Awarded - General Studies

Northwood Technical College
Superior, WI

High School Diploma -

Northwestern High School, Northwood Technical College
Maple, WI
05.2014

Skills

  • Customer Service
  • Microsoft Office Suite
  • Google Suite
  • Canvas
  • Multi-Line Phone Proficiency
  • Confidentiality Maintenance
  • Problem-solving
  • Time management
  • Data Entry
  • Organizational Skills
  • Interpersonal Skills

Accomplishments

  • Consistently a top performer at Smart Data Solutions according to the daily data analytics
  • Contributed to implementing a more organized system of communication within the workplace which has improved rapport among employees and clients.

Additional Information

  • Online courses completed through ed2Go: Accounting Fundamentals, Administrative Assistant Fundamentals and Spanish

Timeline

Administrative Assistant

IndiGO
10.2022 - Current

Claims Processor

Mary Kraft Staffing and HR Solutions
07.2021 - 12.2021

Document Processing Specialist

Smart Data Solutions
10.2020 - 07.2021

Data Entry Specialist

Smart Data Solutions
02.2019 - 10.2020

No Degree Awarded - General Studies

Northwood Technical College

High School Diploma -

Northwestern High School, Northwood Technical College

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