Natalie Antoniak
Goffstown
Summary
Accomplished professional with a strong work ethic and attention to detail, previously at American Materials LLC. Expert in machinery operation and client relationship management, driving customer satisfaction and business growth. Proven ability to implement strategic plans, resulting in increased revenue and market expansion. Adept at managing high-performing teams and ensuring operational efficiency.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
10
10
years of professional experience
Work History
Machine Operator
Outside Unlimited
09.2023 - 03.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Winter Plowing in skid steer
- Ran a Loader
- Daily log intake
Owner
American Materials LLC
08.2021 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Load trucks and trailers with materials.
- Answer calls and scheduled deliveries.
Food Service Ambassador
Concord Hospital
11.2013 - 03.2021
- Answering phone calls and assist patients with meal orders.
- Ensured dietary restrictions were accommodated by closely communicating with both guests and culinary team members.
- Maintained strict adherence to food safety guidelines, ensuring the well-being of all guests and staff members.
- Expedited food orders efficiently, minimizing wait times for guests during peak hours.
- Participated in ongoing training programs focused on improving service techniques, product knowledge, and interpersonal communication skills.
- Handled guest concerns professionally, resolving issues promptly to maintain high levels of customer satisfaction.
- Successfully managed high volume shifts while maintaining exceptional service standards under pressure situations.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- At the end of every shift I had to do a daily log of the patients needs and diet restrictions.
Education
High School Diploma -
Windsor High School
Windsor, CTSkills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Problem-solving
- Equipment operation
- Answering calls
- Daily log intakes
- Order reading
- Multitasking Abilities
- Documentation and reporting
Timeline
Machine Operator
Outside Unlimited
09.2023 - 03.2024
Owner
American Materials LLC
08.2021 - 10.2023
Food Service Ambassador
Concord Hospital
11.2013 - 03.2021
High School Diploma -
Windsor High School
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