Natalie Aquillo
Norfolk,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance.
Overview
4
4
years of professional experience
Work History
Administration Assistant
US Navy
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained personal records.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
Cashier
Bass Pro Shops
11.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Lifeguard
Pioneer Scout Reservation
06.2020 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool and lake.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Inspected pools and pools areas for adherence to safety protocols.
Lifeguard
Pioneer Scout Reservation
05.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to patron incidents in professional and timely manner.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Education
Associate of Applied Science - Nursing
Tidewater Community College
Norfolk, VA10.2025
High School Diploma -
Saint Ursula Academy
Toledo05.2020
Skills
- Technical Support
- Telephone Reception
- Organizing and Categorizing Data
- Training and Development
- Transporting Files
- Organize Files
- Records Management Systems
- Employee Communications
- Staff Orientation and Training
- Office Management
- Office Cleanliness
- Document Scanning
Timeline
Administration Assistant
US Navy
01.2021 - Current
Cashier
Bass Pro Shops
11.2020 - 01.2021
Lifeguard
Pioneer Scout Reservation
06.2020 - 08.2020
Lifeguard
Pioneer Scout Reservation
05.2019 - 08.2019
Associate of Applied Science - Nursing
Tidewater Community College
High School Diploma -
Saint Ursula Academy
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